TrustRadius
Vonage - Big Business Features, Small Business Prices
https://www.trustradius.com/unified-communications-as-a-service-ucaasVonage Business CloudUnspecified8.431101
Jay Donaldson profile photo
September 14, 2019

Vonage - Big Business Features, Small Business Prices

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Vonage Business Cloud

We use Vonage across our organization. We love the ease of setup, the phone systems, ease of use, and ability to handle conferences through Chime.
  • Chime - comes with our account, used to hold online meetings and screen share
  • Stable, consistant connections
  • Able to easily customize settings - personal and business-wide
  • We didn't know our clients can easily use screen share and take over the sharing for quite some time - we actually thought it didn't do it, but finally figured out that it did.
  • We consolidated what we were paying for Join.me and our previous phone solution with text translation upgrade and got that all in Vonage for one low price.
I know we were using Join.me and Skype for Business and looked into Zoom before going with Vonage - which has Chime built into the pricing.

As for competitors we looked at big guys like Verizon and Sprint (no thanks) and little guys that ran VoIPs... we wanted the VoIP solution and didn't want to pay a lot.
You really don't need support, but if you do it is excellent. they're friendly and help to get you resolved quickly. usually anything we brought up in the beginning was handled via the same call or chat experience.

Do you think Vonage Business Cloud delivers good value for the price?

Yes

Are you happy with Vonage Business Cloud's feature set?

Yes

Did Vonage Business Cloud live up to sales and marketing promises?

Yes

Did implementation of Vonage Business Cloud go as expected?

Yes

Would you buy Vonage Business Cloud again?

Yes

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Big business features at small business prices.