WalkMe for Coupa
Rona Bassett | TrustRadius Reviewer
December 22, 2018

WalkMe for Coupa

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with WalkMe

WalkMe is being used by a number of departments within the company for Salesforce and Coupa; plus a number of other departments and business units are reviewing the system.

A key element that we are looking to achieve is to reduce the number of support tickets and improve efficiency and productivity.

  • WalkMe provides guidance and information at the moment and in the location that users need it most. This means that the user does not have to hunt for information or get frustrated when they cannot complete a task.
  • WalkMe helps support teams by providing immediate solutions to either regular or one-off queries from users.
  • The WalkMe insights and visions help managers to track user journeys and understand user behavior. This ensures that managers can engage with users in a more productive way.
  • WalkMe has amazing functionality. However, learning to use it, as a developer, does take time. Much of the functionality is geared towards retail and software such as Salesforce. It would be really beneficial for back-office users and developers to see more functionality on ERM, S2C and P2P products.
WalkMe is very well suited to the retail industry with product purchasing. However, this can also be translated into back-office software when users are undertaking purchasing on an irregular basis.