DISA’s new website launch is a success with WalkMe!
December 22, 2018

DISA’s new website launch is a success with WalkMe!

Geethika Lokanadham, PMI-PBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with WalkMe

Our client-facing website, DISA.com had not been changed for several years and was undergoing a much-needed user interface change. We knew that our customers who were very comfortable with the old system in early conversations would be resistant to change.

WalkMe helped change that for us. Customers were empowered to find the new way of doing things quickly, easily and at their own pace, when they needed it! They didn’t have to sit through hours of training and hope they remembered it in a month. Whenever they needed to run a drug test or background screen, they clicked on the appropriate Smart Walk-through and it took them through each step of that specific process.

Since the launch we’ve seen a high user adoption rate and just two weeks in, more than 66% of users have used WalkMe multiple times. Without WalkMe this would have been a much harder transition. Thanks, WalkMe!

  • User adoption rate.
  • Training.
  • Onboarding.
  • Analytics.
  • A way to run automated tests on Smart Walkthroughs.
  • Website adoption rate.
  • Training and material costs.
  • Client retention.

Ability to make it easy for the users to use our popular products by using product-specific launchers and smart tips.

We are watching the analytics for these and they seem to work!

It is well suited for:
  • Training
  • Client Onboarding