Item: Webex App
Rating: 8
Author: Rohan Nirwan

Use Cases and Deployment Scope

So, I have been using Webex App for more than 2 years now. My experience is somewhat in the range of 70-80% satisfied. The rest of 20-30% lacks, for the experience when the UI is too heavy to be loaded on the hardware. This happens a lot with me, as I continuously switch on multiple laptops for Training, Development, Client laptops, Office machines, and Personal laptop. I have seen the application working flawlessly in some laptops and sometimes it lags like it will never load in some scenarios, though this majorly depends on the operating system and hardware capability, a "Lite" version would have been really appreciated. Apart from above mentioned, I am a fan of Webex App, and most of my clients' organizations communications are switched to Webex App. I really love the chat, meetings UI's and specifically the HD video call support, which I experienced on my high end 1080p camera on my laptop, and I really really like the single click invite from ongoing meetings from Webex App.

Pros and Cons

Single click invite to other participants.
There is an app for Linux, Windows, Android, MAC OS, so literally, every OS I work on.
Love the HD video presentations that I am addicted to right now.

A "Lite" app for old configuration devices would be really appreciated.
A possibility for giving more customizable themes option?

Return on Investment

Comfort in switching multiple OS platforms, when there is similar UI design.
HD video quality and HD screen share, make up presentations look more professional and standardized.
Less call/meeting drops as seen in other platforms applications.
Builds a level of trust, when we connect on Cisco's application platform with customers who are having their whole communication infrastructure shifted to Cisco Webex App.

Alternatives Considered

Microsoft Teams and Zoom

A lot of drops from calls/meetings frustrated me and my customers in some cases, but with Webex App, I see very less (or even null) drops, even when I am streaming HD content through my camera, even when I connected with the support team for other products for an explanation, they blame it on ISP even though my ISP gives around 200 Mbps speed, Webex App is miraculously never "affected" by ISP speed.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

Likelihood to Recommend

As per my job description, I need to work on multiple connectivity and messaging applications for official meetings, and Cisco Webex App, is my default choice, especially when it is client calls rather than internal meetings, as Cisco applications are available on each OS that I work on, and due to similarity of the UI across the OS's, it becomes more help in transition quickly while switching between multiple devices. Though in some older devices, slight lag is present, it's still well suited for good hardware.

If I want to do HD streaming in meetings, I will definitely have to go with the Webex App, and comparatively to other meeting and engagement platforms (apps) Webex App is what I was able to get in "sync" with effortlessly.

My most preferred Meeting/Call application.

Overall Satisfaction with Webex App