Webex App
November 15, 2024

Webex App

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

We use it for collaborating with our internal technical teams. We also use it for integrating with Cisco TAC engineers for troubleshooting, getting updates about opened case tickets. It is extremely helpful for troubleshooting especially with shared screen and the ability to give control of a session and also recording the session.

Pros

  • Screen sharing
  • Session control
  • Session recording
  • Case updates with bot

Cons

  • Open Cisco TAC support cases
  • Reduce time taken for troubleshooting with Cisco TAC
  • Reduce time taken for troubleshooting with customer and contractors
They all complement each other very well

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Cisco Unified Communications Manager (Call Manager), Cisco UCS Series, Cube
It's very useful especially for technical support and collaboration

Webex App Feature Ratings

Project Management
8.0
Task Management
8
Gantt Charts
8
Scheduling
8
Workflow Automation
8
Mobile Access
8
Search
8
Visual planning tools
8
Communication
10.0
Chat
10
Notifications
10
Discussions
10
File Sharing & Management
9.0
Versioning
9
Video files
9
Audio files
9
Document collaboration
9
Advanced security features
9
Device sync
9

Cisco Hybrid Work

  • Working from an office or other company space
  • Working from home
  • Webex
  • Microsoft Teams

Comments

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