Item: Webex App
Rating: 9
Author: Sanchita Jain

Overall Satisfaction with Webex App

Use Cases and Deployment Scope

We used the Webex App as a team and client communication app, and it helped us to build a centralized platform connection within the company and easy to communication, share information, and take team updates. We used this in Webex Calling, webinars, remote sessions, internal document share, document storage, management of tickets and many more.

Pros and Cons

Pros

Platform is very scalable and well designed to use it easily.
It is mobile supported as well and works well in both mobile and web app.
Very secure environment and look multi authentication to start.

Cons

Minor performance issues occur intermittently, causing the app to freeze. It only recovers after a restart.
Require high bandwith to perform properly.

Return on Investment

Notifications are little slow in mobile.
Dashboard is very well structured which makes it attractive.
Easy to integrate for calling support as well.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Likelihood to Recommend

Webex App is perfectly well structured in a design where it provides almost every necessary action which is required in team management and working. We use to chat and call internally and discussion of tickets directly with the customers who are using Webex App in their environment as well. It helps to know the availability of the team as well.

Webex App Feature Ratings

Comments

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Team and customer communication app