Item: Webex App
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We're using Webex [(formerly Webex Teams)] to communicate within our team, across teams, to get information out to sales, and to collaborate with external partners. We also work customer specific sales opportunities with external partners- so we set up a specific room for each opportunity and Webex allows us to keep all pertinent information in that "room"

Pros and Cons

Persistent chat and history on project specific spaces
Document storage along the same project specific spaces
Ability to collaborate with External Partners in a shared environment

My corporation's retention policy for documents is shorter than I would like. I lost some important materials that I had only stored there. It would be nice if Webex provided some form of warning that documents were about to be deleted.
I sometimes struggle to copy and paste in and out of Webex. Would like it if that were easier.
I would like to be able to see documents in Webex instead of having to download them and open them. I find myself downloading the same thing 6x or more because I can't find it or didn't remember I had already downloaded it.

Return on Investment

I don't have any hard numbers
Webex definitely has had a positive impact on our business
We use it for all projects - customer based or even internally focused

Alternatives Considered

We have only used internal products previously. They didn't provide the persistent messaging along with the file storage tied to the project space.

Support Rating

I haven't had any real issues with Webex so this is a tough one to respond to. But there is something to be said for not experiencing any issues too, right?

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

Usability

I found acclimating to Webex to be extremely easy. And this is from an "older" employee (I have 30+ years in the workforce). No specific training was needed, and I've had very few issues with the product at all. We've spent some time as a team reviewing features and capabilities - I've learned a few additional tricks from that - but overall - extremely easy to use.

Likelihood to Recommend

I think Webex [(formerly Webex Teams)] is really well suited for anyone who supports a collaborative group or works on group projects - either internally or externally. I really appreciate the ability to keep all project related information in one cohesive space, and to not have to go hunting for materials in email. Also, when a new member joins the team, they can see all of the history, you don't have to go start forwarding documents to them.

Great Team Collaboration tool

Overall Satisfaction with Webex (formerly Webex Teams)