WebEx Meetings and Remote support
Josh Haberman | TrustRadius Reviewer
December 11, 2018

WebEx Meetings and Remote support

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with WebEx Meetings

I use WebEx meetings with the support departments for some of the software vendors we have purchased products from. It's used by these teams to view my screen and to get temporary remote access to assist with troubleshooting issues in our implementations of these products. I also use WebEx for user feedback sessions with these same companies.
  • Easy to use
  • Widely supported
  • Minimal or no software needed to get up and running
  • Advanced features require desktop application
  • Expensive to license
  • Outdated user interface
  • Cost of deployment is high
  • Maintenance costs are high
  • Ease of use would require very little end user training
WebEx meetings is a well established and popular product in the web meeting marketplace. It is a straightforward and easy to use product that scales well to any size meeting needed. It also offers the capability to support remote troubleshooting session with remote control. The costs to implement it and maintain it are relatively high compared to other solutions.

Webex Meetings Feature Ratings

High quality audio
8
High quality video
9
Low bandwidth requirements
7
Mobile support
Not Rated
Desktop sharing
9
Whiteboards
8
Calendar integration
6
Meeting initiation
7
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Slideshows
7
Live chat
8
Audience polling
6
Q&A
7
User authentication
8
Participant roles & permissions
7
Confidential attendee list
7