Webex Meetings, great product to use for IT support
February 25, 2022

Webex Meetings, great product to use for IT support

Andrew Lewis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Overall Satisfaction with Webex Meetings

we have used the product internally within our company for a number of years. in its various guises.. previous versions, etc. it has really come to the forefront during Covid and traditional office-based teams having to work from home. we use it regularly to host 3rd party access to systems and interact with our customers for support cases. eliminating the need for site visits, and using the tools available within the system.

Pros

  • great for remote support, viewing customer's issues as they see them
  • providing remote access for 3rd parties... giving US assistance when needed
  • great for collaborating on our team meetings..

Cons

  • some issues with VPN connectivity
  • possibly better integration with headsets (ie mute button response with UC headsets)
  • it has enabled us to work remotely and save money on overheads of offices (again due to covid)
i haven't had to use Webex Meetings support as yet so unable to answer

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

Yes

Did implementation of Webex Meetings go as expected?

Yes

Would you buy Webex Meetings again?

Yes

very easy to use
primarily remote support. Seeing a customer's issue first hand is a god send in support. rather than relying on screenshots and poorly described emails. helps get to the root cause of the issues they are experiencing quicker.

Webex Meetings Feature Ratings

7.7
High quality audio
9
High quality video
Not Rated
Low bandwidth requirements
5
Mobile support
9
10.0
Desktop sharing
10
Whiteboards
Not Rated
9.7
Calendar integration
10
Meeting initiation
10
Integrates with social media
Not Rated
Record meetings / events
9
Slideshows
Not Rated
10.0
Live chat
10
Audience polling
Not Rated
Q&A
Not Rated
9.0
User authentication
9
Participant roles & permissions
9
Confidential attendee list
9
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Comments

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