Secondary, but first tier experience.
December 04, 2023

Secondary, but first tier experience.

Christopher Thibodeaux | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Meetings

I use Webex Meetings to connect my conference rooms to meetings. Users within the firm use it to collaborate with their teams our outside partners.
Webex Meetings are a secondary alternative to Microsoft Teams, and although we don't use it nearly as much - it's still a primary resource to testing Audio Visual collaboration. Also, our primary conference devices (Codecs) work very well with Webex Meetings.
  • Audio Compressing
  • Content Sharing
  • Ease of User Access
  • Quality of Video Stream
  • Ease of inviting indivuals
  • Compression Rate of Audio
  • Positive impact on Collaboration
  • Positive impact on far-end audio communication
  • Negative impact on Consistency of Users "using" software
  • Webex Meetings
  • Webex App
  • Webex Events
  • Cisco Webex Room Series
  • Cisco Webex Desk Pro
  • Cisco Webex DX80
  • Cisco AnyConnect
  • Cisco Secure Endpoint
My primary challenge involved Anyconnect and Cisco Device Connector.
Anyconnect as the VPN tends to have an issue with server connectivity establishment some days, which prohibits workflow. Cisco Device Connector requires an update several times (which is necessary), but I don't have admin access to laptop. In order to update my software, I must put a ticket in the company, which can take a day or two to get an admin to update my software, allowing me to view new Cisco devices (whether implemented or just introduced).
Cisco Hybrid work solution has allowed us to have a backup, since MS teams is our primary. Whenever MS teams goes down, it becomes quick and simple to rely on Cisco Webex Meetings to take over. Although, the downside is we cannot control cameras and other peripherals in the room using the software. That would be an awesome add-in.
Microsoft Teams is the only software that stacks against Webex Meetings. Although our Cisco devices play well with Webex Meetings, Microsoft Teams primary functions suites our company workflow much easier, as its integration into OS365 makes it more efficient. We select Teams as our secondary software (as previously stated) as it integrates well and allows us to still setup backend devices for calls when needed.

Do you think Webex Meetings delivers good value for the price?

Not sure

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Meetings go as expected?

Yes

Would you buy Webex Meetings again?

Yes

On a scale of 1 to 10, 8 Would be my effectiveness and reliability of Webex Meetings.

It has never disconnected.
It has never prevented me from content sharing.
It has never stopped my VC devices from connecting as well.

Comparing it to Zoom, MS Teams, and other software. The ability to ask questions on the forum and get live feedback very quickly is one of the best features.

Webex Meetings Feature Ratings

High quality audio
8
High quality video
7
Low bandwidth requirements
10
Mobile support
Not Rated
Desktop sharing
9
Whiteboards
10
Calendar integration
Not Rated
Meeting initiation
10
Integrates with social media
Not Rated
Record meetings / events
10
Slideshows
10
Live chat
8
Audience polling
10
Q&A
10
User authentication
10
Participant roles & permissions
8
Confidential attendee list
Not Rated

Cisco Hybrid Work

  • Working from anywhere (e.g., coffee shop, airport)
  • Working from an office or other company space
  • Working from home