Item: Webex Meetings
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Cisco's Webex Meetings is essential for connecting our teams across Australia. It enables seamless collaboration despite geographical distances. By using Webex, we ensure that team members, whether in urban centers or remote areas, can participate equally in discussions and decision-making processes. This fosters a unified work culture and ensures that all voices are heard, enhancing teamwork and productivity across our nationwide operations.

Pros and Cons

High-Quality Video and Audio
Reliability and Scalability
User-Friendly Interface and Features:

Integration with Other Tools
Advanced Features Accessibility
Customisation Options

Return on Investment

Positive Impact on Productivity and Collaboration
Positive Impact on Customer Engagement
Negative Impact on Learning Curve

Cisco Products Used for Hybrid Work

Webex Meetings
Webex App
Webex Calling
Cisco Webex Room Series
Cisco Webex Desk Pro

Alternatives Considered

Zoom and Microsoft Teams

While Teams integrates seamlessly with Microsoft 365 and is excellent for document collaboration within the Microsoft ecosystem, Webex stands out for its superior video conferencing capabilities. We chose Webex for its robust meeting management features, advanced security options, and better scalability for large meetings. Despite Teams' strengths in internal collaboration, Webex's comprehensive functionality better aligns with our needs for high-quality, secure, and versatile communication solutions.

Key Insights

Do you think Webex Meetings delivers good value for the price?

Not sure

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Meetings go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Meetings again?

Yes

Likelihood to Recommend

Well-Suited Scenarios:

Internal Team Collaboration: Webex is ideal for daily check-ins, project updates, and collaborative sessions with our internal teams. Its features like screen sharing and whiteboarding are particularly useful for brainstorming and detailed discussions.
Large Scale Internal Meetings: Webex efficiently handles large meetings such as company-wide town halls.

Less Appropriate Scenarios:

External Partner Engagements: In interactions with external partners or clients who don't use Webex regularly, we've noticed a challenge. These partners often find it cumbersome to adapt to Webex if they're accustomed to other platforms. This can lead to technical difficulties or delays at the beginning of meetings, impacting the smoothness of the interaction.
Ad-hoc External Client Meetings: For quick, impromptu meetings with clients who aren't regular Webex users, the process of downloading the app or navigating through the Webex interface can be a barrier. In these cases, a more universally familiar or accessible platform might be more suitable.

Experience with Webex Meetings

Overall Satisfaction with Webex Meetings