Not a fan
November 15, 2021

Not a fan

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management
  • Travel

Overall Satisfaction with Webexpenses

Clunky, app on my phone keeps crashing, not intuitive. Can't work out how to set the type of claim. It's a real pain.

Pros

  • Taking photos of receipts.

Cons

  • User Experience
  • Reliability
  • Process
  • It makes claiming expenses more clunky and less likely to be done on time.
[I believe] usability is its one weak point.
I haven't.
It does, just.

Do you think Webexpenses delivers good value for the price?

Not sure

Are you happy with Webexpenses's feature set?

No

Did Webexpenses live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webexpenses go as expected?

I wasn't involved with the implementation phase

Would you buy Webexpenses again?

No

I would not recommend.

Comments

  • Nadia Hilaly | TrustRadius Reviewer
    Nadia Hilaly
    (Vendor Representative) commented 4 years ago
    Hi there, Thank you for leaving us a review. We're sorry to hear you are having difficulties using the system. This isn't typically an issue we experience with the system. However, this must be a technical issue that is either to do with clearing your WEB UI / Mobile app's cache or an underlying challenge with the internal IP address that has possibly changed. Please may I ask that you get in touch with our support team at support@webexpenses.com We will be able to help you resolve this and any other queries that you may have? We look forward to hearing from you. Best wishes, Nadia from your Webexpenses team

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