WebPT Experience
September 25, 2024
WebPT Experience
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- EMR
- Online Scheduling
- Analytics
Overall Satisfaction with WebPT
We use WebPT as an EMR in which our physical, occupational, and massage therapists are able to store patient information and records, schedule patients, write notes, and analyze performance, treatments, and visits.
Pros
- Ability to store patient information, PMH, and electronic documents in a concise manner and the ability to add additional notes and descriptions to the account.
- Scheduler is easy to manage - schedule patients, add providers, move the order of providers, quick links for patient (i.e. update status like check-in / no-show / cancel, make a payment, get to account, etc), color code visits, track # of visits per provider for each date of service.
- For what I need to do in the accounting department, I like how I can print out the daily schedule with ease, the color coded dots next to the patient name to indicate whether a note has been started, in progress, or completed, print out payment logs.
- Adding insurances and medical providers is easy and stress-free.
- Our PS likes that they can fax reports from WebPT to doctors and adjusters with ease (aside from the occasional glitches).
Cons
- I know there is WebPT University, and even though we have been using WebPT for just over 2 yrs, I do not feel I know how to utilize WebPT to its fullest capacity - analytics, functionality. Perhaps there could be a topic of the month that pops up and if it interests a client, you can click on a "learn more" button or something to learn the details of how to use that feature. I believe WebPT has tons of good features but when you are so focused on just getting the work done, it's hard to make time to learn new aspects, even if it can make your job easier.
- Sometimes when I am in the patient's account, I need to see some of their patient info and to see it, I need to click on that tab and then come back to the Records tab or have 2 tabs where I go back and forth to check patient information. Would it be possible to have a feature where you could be in the Records / notes section and hover your mouse over a tab to see a quick snippet, like a quick view, of the other tab. It might be a lot of work to develop but just a suggestion.
- I'm not sure on how this could be resolved but we do not use the flowsheet section when writing the SOAP notes to list all of the exercises and activities that our patients perform. A large percentage of our patients are workers' comp patients and they are often here for > 1 hour, up to 2 sometimes 3 hours. It is too time consuming to select 50+ exercises on each note and write the set/reps for each. Even if you pull a note forward, you can't do a side by side (date by date) comparison or quick review of the patient's progress without going into each note. We use our own template to list the exercises, dates of service, and the reps/sets (or notes to HOLD or discharge as appropriate) and then upload the spreadsheets as pdfs into edocs. It would be great if WebPT could add a feature like a spreadsheet where the therapists can log exercise info straight into WebPT so we don't have to keep an external chart and upload it. Then when the claims are sent, you could select the specific dates or date range that you want to release or send with the SOAP notes. Obviously, it wouldn't be for everyone but for clinics with lots of therapy happening, it would be a HUGE time saver for us.
- This is a suggestion and I'm not sure if this is already a possibility as I am not fully aware of all of WebPT's capabilities. On the home page where it lists the agenda for the day / list of scheduled patients, we are able to see if notes have not been started, in progress, or completed as indicated by a colored box. Someone at our clinic goes in weekly and makes a list for all the therapists to finalize all unfinished notes. Can there be a feature to run a report based on a specific date and date range and list patients who have unfinalized notes? This would be great instead of having to check for every date of service and scrolling and writing down all the patients, a report could be quickly generated of the patients with unfinalized SOAP notes.
- When the company transitioned to a 3rd party biller, we were required to change our EMR system. This would allow the 3rd party biller's database to work with WebPT so I guess it was a system the biller was more comfortable working with/set-up for to allow them to bill.
- WebPT definitely helped us become more electronically efficient and less paper-dependent.
- This cloud-based system allowed most of our therapists to be able to work from home in regards to finishing up their notes, checking tasks, reviewing treatment plans, and responding to messages. Prior to WebPT, the therapists needed a special set up to be able to access our old database, hence most had to stay at the office to complete their work whereas now, they can work/access WebPT at any time of the day or night and on the weekends without having to come into the office. It has improved that work-life balance for many!
Do you think WebPT delivers good value for the price?
Yes
Are you happy with WebPT's feature set?
Yes
Did WebPT live up to sales and marketing promises?
Yes
Did implementation of WebPT go as expected?
Yes
Would you buy WebPT again?
Yes
Comments
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