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WebPT

WebPT

Starting at $99 per month per user
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Overview

What is WebPT?

Established in 2008, WebPT is an outpatient rehab therapy software platform helping more than 150,000 rehab therapy professionals from all practice sizes and specialties run their practices to improve care delivery and optimize business performance. And because WebPT is a…

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Learn from top reviewers

WebPT: the worst choice for a small clinic

Rating: 1 out of 10
September 27, 2024
IncentivizedVetted ReviewVerified User
We used WebPT as our EMR system. We also used WebPT's billing services as well. We are a small physical therapy office, and the software was meant to help us manage our patien...
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Wren Sweeney
Partner - Customer Service
Office Manager
Lakeshore Physical Therapy
WebPT10 years of experience

WebPT Experience

Rating: 8 out of 10
September 25, 2024
IncentivizedVetted ReviewVerified User
We use WebPT as an EMR in which our physical, occupational, and massage therapists are able to store patient information and records, schedule patients, write notes, and analy...
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Verified user
Employee
WebPT2 years of experience

WebPT review

Rating: 10 out of 10
September 16, 2024
IncentivizedVetted ReviewVerified User
I use WebPT to schedule and upload confidential information. When opened on a separate browser, it carries over what is opened on the initial browser - cannot work on more tha...
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Shirley Gutierrez
Administrator - Professional Services
Office Admin
Gsports Physical Therapy
WebPT1 year of experience

WebPT ... great EHR product!

Rating: 9 out of 10
September 4, 2024
IncentivizedVetted ReviewVerified User
We have four locations and are using WebPT as our EHR across our whole organization. We are an outpatient rehab facility and it fits well with our facility. It allows our prov...
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Terri Kilgore
Administrator - Human Resources
Office Administrator
Huntington Physical Therapy Services, Inc.
WebPT4 years of experience

WebPT has been easy to use!

Rating: 8 out of 10
March 26, 2024
IncentivizedVetted ReviewVerified User
In my outpatient PT/Pilates clinic, we use it for our daily notes and all POC documentation related to PT services specifically that we offer. The business problems addressed ...
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Taylor Galmarini
Employee - Other
Physical Therapist and Pilates instructor
Stability Pilates and Physical Therapy
WebPT2 years of experience
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How WebPT Differs From Its Competitors

Outcomes

Sadly, I can only share negative stories: they have caused, not helped us with, difficult challenges. As for positive outcomes, there was nothing they did that we have not been able to replicate with our new EMR/billing system, so I cannot in good conscience attribute any positive outcomes to …
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Experiences

Again, I have nothing good to say here. While the digital patient intake has improved somewhat, I feel it was clunky, difficult to use, and often crashed/didn't successfully log completion. More often than not, we had to go back into the patient's intake and press the "Complete" button for the …
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Outcomes

I believe WebPT has definitely helped our practice achieve positive outcomes. My team finds this very easy to navigate except when trying to understand billing. The information is easily accessible to us when needing to find a patient or progress note or even uploaded documents with accurate date …
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Outcomes

I can't say that WebPT has helped us overcome any particular or difficult challenge. Our previous system was custom tailored to us and our needs but it was a little more archaic. Having to need to transition to WebPT to accommodate our new 3rd party biller was taxing in the beginning. Some people …
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Experiences

I believe our patient services team members are great and WebPT helps them maintain record keeping, scheduling for multiple disciplines, document and log updates, provide patients with easier print-ups of appointments and co-pays, communicate electronically with patients and providers - basically …
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Outcomes

We've had a positive outcome while working with one client in particular who is just a very complicated medical and neuro case. By having WebPT, we've been able to enhance intra-team communications and keep each other up to date much more efficiently than our paper records.
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Outcomes

WebPT has helped us update to modern standards of documentation and record-keeping. Its comprehensive suite of products has kept our workflows streamlined and efficient, while having ample support to help us in the times when things went wrong. Before WebPT we were still doing documentation on …
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Experiences

Absolutely, WebPT's connected platform has significantly enhanced our patient experience. One key feature is the ability to send automated text reminders. This drastically reduces no-shows and keeps patients engaged in their care plan. Previously, appointment reminders relied on phone calls, which …
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WebPT Platform

We were stuck using separate services for scheduling, billing, and processing claims while also still using paper documentation. Having all of our records and services running through one comprehensive platform like WebPT greatly increased efficiency and allowed us to focus more on patient care …
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WebPT Compliance

WebPT does notice information that may be missing in the documentation process that would be needed for certain types of coverage, like Medicare. It also comes with a knowledge base that attempts to find explanations of claim rejections and solutions to resolve them. We have greatly trimmed down …
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Outcomes

As my company uses WebPT for HEP generation exclusively at this point, it has led to an increase in HEP compliance (patient engagement), reducing recovery time and leading to patient referrals, which is always the best way to generate new clients. Prior systems were very clunky and required …
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Experiences

Yes, from the initial text for online registration to the periodic emails during and post treatment keeps our patients engaged and improved in their satisfaction.
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Outcomes

When I learned how to use the Analytics tool our practice really began to grow. As I started the practice alone, I simply treated who came in the door. As our company grew, I needed to learn to manage everything from the budget to other PT productivity, use of support staff, and payment on visits. …
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Experiences

We never have to leave the system. Everything we do—besides Google Chat—is in the WebPT. Patient reminders, intake packets (although we still print for patient preference), scheduling, scanning, faxing, printing, treatment, billing, payment processing, HEP (although we use another source for easy …
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Outcomes

Because we were using paper charts before WebPT has really just helped us organize everything and the ability to have everything in one spot had been very helpful
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Experiences

Again being able to easily access a patients chart with all the notes and documents from previous visits has helped a lot when we have a returning patient come in.
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Outcomes

Before I got WebPT and Therabill I was billing Medicare manually myself. This was not only frustrating, but it took a LOT of time. As the billing information entered into WebPT automatically overflows into Therabill, I spend 10 minutes/week on billing vs hours. It pays for itself!
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Outcomes

Based on WebPT's internal outcome measures, we are considered "world-class' which has helped us in our marketing as an objective outcome source
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Outcomes

Before using WebPT, our clinic had a higher claim denial and rejection rate. Our clinic was all paper- Onboarding with WebPT brought accountability to almost all aspects of our clinic. Automation brought a better success rate. AR increased by leaps and bounds thanks utilizing reports on a daily …
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Experiences

Not really. We have always had a really good reputation when it comes to patients having a positive experience. We are a small clinic in a small rural community. We have always been known for treating patients as though they are family. We maintain a really great relationship with our referring …
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WebPT Platform

WebPT was vital in our conversion to EMR because of the usability and the mass amount of information out there provided by WebPT. We happened to onboard at the same time as ICD10 was becoming going active and I think that transition was a lot easier because of WebPT.
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WebPT Platform

WebPT supports our business and values by allowing us to configure a unique and personal POC and HEP for each patient, offer various self pay services, and create a personalized schedule for our Therapist to enhance their treatment times and our productivetly
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WebPT Platform

Yes, The platform offers tools for patient intake, scheduling, documentation, billing, and reporting, streamlining clinical workflows and reducing administrative burdens. WebPT is also designed to support compliance with industry standards and regulations, such as HIPAA, Medicare, and Medicaid. …
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WebPT Compliance

WebPT's compliance features are built into its provider workflows, with the goal of reducing errors and omissions that could lead to claim denials or audits. For example, the platform includes tools for creating and managing defensible documentation, which can help providers maintain …
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WebPT Platform

Web PT’s additional features are a tease for me personally. It would be nice if the software and all the benefits we’re bundled for a solo practice and cost significantly more as each therapist was added. The current cost structure seems to be that having more therapists is exponentially less …
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WebPT Compliance

What PT will not allow me to add my patient to the schedule, unless I have all of their democratic and insurance information. While this helps prevent claim denials, I wish I could at least add them to the schedule and not be allowed to start documenting without that information. Actually, it …
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WebPT Platform

WebPT has definitely provided a full spectrum of services to help the business cycle beyond just the EMR from analytics to billing to patient engagement. All of these have been needs of the practice. We use to do our billing completely in-house. However, once we grew to a certain level, it was …
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WebPT Compliance

WebPT has supported our expectations regarding compliance by creating safeguards on both on the EMR side and the billing software side. However, we have run into issues with some of these safeguards not working as intended which creates more work on our side. While it isn't often, it is still very …
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WebPT Platform

For a solo practice WebPT allows me to only sign on for the products I need keeping the cost low but providing the pieces I need to provide streamlined service. Currently I do my own administration but in a prior practice I managed having an administrator do all the informational intake on clients …
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WebPT Compliance

Within the evaluation WebPT demands one complete certain tests for compliance. Also they keep track of needed progress notes. The therapist is in charge of setting this up for each insurance so there is no extra work. While I usually do tests anyway on private pay clients it is nice to be able to …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Enterprise

Custom Pricing

Cloud

Entry-level set up fee?

  • Setup fee required
    Required
For the latest information on pricing, visithttps://www.webpt.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month per user
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Features

Physical Therapy Software

Physical Therapy Software features facilitate the intake and management of physical therapy practices.

6.5
Avg 7.9
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Product Details

What is WebPT?

Established in 2008, WebPT is an outpatient rehab therapy software platform helping more than 150,000 rehab therapy professionals from all practice sizes and specialties run their practices to improve care delivery and optimize business performance. And because WebPT is a cloud-based application, PTs, OTs, and SLPs can access the platform (and its data) from anywhere, at any time, promoting collaboration across patient care teams and with third-party payers.

In addition to its flagship EMR, WebPT offers a host of practice management solutions, including:

  • integrated billing software,

  • revenue cycle management services,

  • electronic benefit verification,

  • digital patient intake,

  • patient engagement tools,

  • marketing tools and automation,

  • remote therapeutic monitoring,

  • virtual (telehealth) visits,

  • outcomes tracking,

  • operational reporting and analytics,

  • MIPS reporting,

  • continuing education support, and

  • a marketplace to purchase clinic equipment at discounted prices.

WebPT offers free onboarding and unlimited US-based product and account support. WebPT’s ISO 27001 certification ensures that customers' data is kept safe. WebPT offers system integration with more than 60 vendors as a commitment to healthcare interoperability.


WebPT Features

  • Supported: Electronic Medical Records
  • Supported: Billing
  • Supported: Revenue Cycle Management
  • Supported: Data and Reporting
  • Supported: Digital Patient Intake
  • Supported: Patient Scheduling
  • Supported: Electronic Benefits Verification
  • Supported: Home Exercise Program
  • Supported: Remote Therapeutic Monitoring
  • Supported: Virtual Visits
  • Supported: Outcomes Tracking
  • Supported: MIPS Reporting
  • Supported: Patient Marketing
  • Supported: Patient Engagement
  • Supported: Continuing Education
  • Supported: Marketplace (Equipment, Supplies, Credentialing)

WebPT Screenshots

Screenshot of WebPT Outcomes Tracking & MIPSScreenshot of WebPT AnalyticsScreenshot of WebPT ReachScreenshot of WebPT EMRScreenshot of WebPT EMR2Screenshot of WebPT EMRScreenshot of WebPT EMR2

WebPT Video

Outpatient rehab therapy software that's comprehensive. From the front desk, to charting, to HEP, to billing, to reporting and outcomes.

WebPT Integrations

WebPT Competitors

WebPT Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish

WebPT Downloadables

Frequently Asked Questions

WebPT starts at $99.

TherapyRehab Plus by Raintree Systems, TheraOffice, and Systems 4PT are common alternatives for WebPT.

Reviewers rate HIPAA Compliance and Data Security highest, with a score of 7.6.

The most common users of WebPT are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 84)

WebPT: the worst choice for a small clinic

Rating: 1 out of 10
Incentivized
September 27, 2024
WS
Wren Sweeney
Office Manager
Lakeshore Physical Therapy (Health, Wellness and Fitness, 1-10 employees)
Vetted Review
Verified User
WebPT
10 years of experience
View profile
Pros
  • Thorough and secure medical records
  • Learning curve on documentation, but mostly provider-friendly
  • Claims sent quickly
Cons
  • In my opinion, little to no customer service
  • In my experience, billing team can take upward of 2 months to reply to questions
  • ERAs often applied incorrectly
  • In my opinion it's VERY expensive

WebPT review

Rating: 10 out of 10
Incentivized
September 16, 2024
SG
Shirley Gutierrez
Office Admin
Gsports Physical Therapy (Medical Practice, 11-50 employees)
Vetted Review
Verified User
WebPT
1 year of experience
View profile
Pros
  • Scheduling
  • Saving confidential information
  • Reflecting information in an organized manner
  • The organized layout
Cons
  • Billing
  • Payment break downs
  • Response time from billing

WebPT ... great EHR product!

Rating: 9 out of 10
Incentivized
September 04, 2024
TK
Terri Kilgore
Office Administrator
Huntington Physical Therapy Services, Inc. (Health, Wellness and Fitness, 11-50 employees)
Vetted Review
Verified User
WebPT
4 years of experience
View profile
Pros
  • Integrated Payment System
  • Cloud-based EHR
  • Excellent Reports
Cons
  • Customer service can be vague on answers
  • Occasional payment glitches

WebPT Experience

Rating: 8 out of 10
Incentivized
September 25, 2024
Verified User
Employee in Finance and Accounting
Hospital & Health Care Company, 11-50 employees
Vetted Review
Verified User
WebPT
2 years of experience
Pros
  • Ability to store patient information, PMH, and electronic documents in a concise manner and the ability to add additional notes and descriptions to the account.
  • Scheduler is easy to manage - schedule patients, add providers, move the order of providers, quick links for patient (i.e. update status like check-in / no-show / cancel, make a payment, get to account, etc), color code visits, track # of visits per provider for each date of service.
  • For what I need to do in the accounting department, I like how I can print out the daily schedule with ease, the color coded dots next to the patient name to indicate whether a note has been started, in progress, or completed, print out payment logs.
  • Adding insurances and medical providers is easy and stress-free.
  • Our PS likes that they can fax reports from WebPT to doctors and adjusters with ease (aside from the occasional glitches).
Cons
  • I know there is WebPT University, and even though we have been using WebPT for just over 2 yrs, I do not feel I know how to utilize WebPT to its fullest capacity - analytics, functionality. Perhaps there could be a topic of the month that pops up and if it interests a client, you can click on a "learn more" button or something to learn the details of how to use that feature. I believe WebPT has tons of good features but when you are so focused on just getting the work done, it's hard to make time to learn new aspects, even if it can make your job easier.
  • Sometimes when I am in the patient's account, I need to see some of their patient info and to see it, I need to click on that tab and then come back to the Records tab or have 2 tabs where I go back and forth to check patient information. Would it be possible to have a feature where you could be in the Records / notes section and hover your mouse over a tab to see a quick snippet, like a quick view, of the other tab. It might be a lot of work to develop but just a suggestion.
  • I'm not sure on how this could be resolved but we do not use the flowsheet section when writing the SOAP notes to list all of the exercises and activities that our patients perform. A large percentage of our patients are workers' comp patients and they are often here for > 1 hour, up to 2 sometimes 3 hours. It is too time consuming to select 50+ exercises on each note and write the set/reps for each. Even if you pull a note forward, you can't do a side by side (date by date) comparison or quick review of the patient's progress without going into each note. We use our own template to list the exercises, dates of service, and the reps/sets (or notes to HOLD or discharge as appropriate) and then upload the spreadsheets as pdfs into edocs. It would be great if WebPT could add a feature like a spreadsheet where the therapists can log exercise info straight into WebPT so we don't have to keep an external chart and upload it. Then when the claims are sent, you could select the specific dates or date range that you want to release or send with the SOAP notes. Obviously, it wouldn't be for everyone but for clinics with lots of therapy happening, it would be a HUGE time saver for us.
  • This is a suggestion and I'm not sure if this is already a possibility as I am not fully aware of all of WebPT's capabilities. On the home page where it lists the agenda for the day / list of scheduled patients, we are able to see if notes have not been started, in progress, or completed as indicated by a colored box. Someone at our clinic goes in weekly and makes a list for all the therapists to finalize all unfinished notes. Can there be a feature to run a report based on a specific date and date range and list patients who have unfinalized notes? This would be great instead of having to check for every date of service and scrolling and writing down all the patients, a report could be quickly generated of the patients with unfinalized SOAP notes.

WebPT has been easy to use!

Rating: 8 out of 10
Incentivized
March 26, 2024
TG
Taylor Galmarini
Physical Therapist and Pilates instructor
Stability Pilates and Physical Therapy (Medical Practice, 11-50 employees)
Vetted Review
Verified User
WebPT
2 years of experience
View profile
Pros
  • Alerting when progress notes/New POC are needed.
  • Making it easy to send multiple forms/information to doctors.
  • Keeping close track of units and minutes in a session, and having us complete information/details to justify each use of units/codes.
Cons
  • I like that it carries forward information from previous notes. I also wonder, though, if there could be a more comprehensive "archive" of activities we had done in the past rather than only copying and paste from the previous note.
  • I like seeing a few comparisons of my outcome measures--when writing a progress note, I don't just want to see the last measure. Seeing the last 3-4 values from the test would have been helpful to really see different trends.
  • Fewer click boxes in the evals would be helpful to keep things moving along at some points. I appreciate the variety offered, but also struggle with how much clicking there is to get through.
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