WebPT review
September 16, 2024

WebPT review

Shirley Gutierrez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Digital Patient Intake
  • Electronic Benefit Verification
  • EMR
  • Online Scheduling
  • Home Exercise Program
  • Remote Therapeutic Monitoring
  • Billing Software
  • Outcomes/MIPS
  • Patient Relationship Management

Overall Satisfaction with WebPT

I use WebPT to schedule and upload confidential information. When opened on a separate browser, it carries over what is opened on the initial browser - cannot work on more than one thing when using WebPT on different browsers. When trying to use two screens, everything still carries over which can be more time consuming than utilizing one screens information to complete more/other information on a second or third tab/screen.

Pros

  • Scheduling
  • Saving confidential information
  • Reflecting information in an organized manner
  • The organized layout

Cons

  • Billing
  • Payment break downs
  • Response time from billing
  • Billing
  • Billing layout
  • Payment break downs
  • Delayed accuracy of payments
I would choose and recommend WebPT to others for how easy it is to navigate and how reliable it is when storing important and confidential information. What's super helpful as well is being able to backtrack cancellations and no show appointments even after removing from the schedule/calendar. This has helped me track the records of our practice.

Do you think WebPT delivers good value for the price?

Not sure

Are you happy with WebPT's feature set?

Yes

Did WebPT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of WebPT go as expected?

Yes

Would you buy WebPT again?

Yes

Google Chrome, Excel Database Tasks (EDT)
I was able to see all of a patient's previous payments and previous appointments to align to what they believed they paid for their visits. This information and layout provided assistance to track down the issue and confusion. The layout and how easy it is to navigate really help when trying to resolve issues and/or confusion.

WebPT Feature Ratings

Call Follow-up and Quality Assurance ()
Not Rated
Physical Therapy Software
10.0
Electronic Medical Records (EMR)
10
Patient Invoicing
10
Treatment Plan Management
10
Patient Notes
10
Patient Progress and Reports
10
Insurance Verification and Authorization
10
Integration with Diagnostic and Imaging Systems
10
HIPAA Compliance and Data Security
10

Using WebPT

50 - They are therapists and therapists assistances
8 - Educated in physical therapy, creating progress notes, flowsheets and any other notes for their patients
  • Scheduling
  • Creating new charts
  • Billing
  • Scheduling
  • Creating a chart
  • Billing
Because it has been convenient for me to utilize during my experience here

Evaluating WebPT and Competitors

Not Sure
  • Ease of Use
How easy it is to navigate
I would've jut simply rathered exploring more of WebPT to evaluate other areas of WebPT.

WebPT Implementation

WebPT Training

  • Online Training
The training was in depth, with great visuals to guide me to gradually learn how to navigate WebPT & the the sources within WebPT. I found this to be efficient due to the simplicity of WebPT. I believe the layout of this program and source is easy to comprehend when knowing what to look for.

Configuring WebPT

This could very much be a personal opinion but the colors on the schedule that define the types and categories of insurance listed for a patient, the amount of colors seen on one screen can be very odor me personally. I also found it overwhelming to have a weeks schedule prompted on one screen, it would be way too mushed together that it becomes illegible.
I think more neutral colors would help a lot if I were able to actually customize this product in a way that would be less overwhelming for me. I definitely think there should be a way to not make a week's worth of schedule on one screen seem so compressed and hard to read l, maybe the font or size?

Using WebPT

Because it is very easy to navigate and is trust worthy with all of the confidential documents we utilize and upload.
ProsCons
Like to use
Easy to use
Well integrated
Consistent
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Cumbersome
  • Scheduling
  • Creating new charts
  • Uploading confident documents
  • Billing
  • Payment break downs
  • Delayed payment accuracy

WebPT Reliability

I couldn’t access WebPT on multiple screens to complete tasks at an efficient and effective time. It works to adjust to the same things presented on one screen when trying to work on a separate project utilizing one therapists schedule. This complicated the goal and tasks needed to complete at the time
It is always available to me when needed thankfully, I hadn’t had a moment or a time when I was unable to access it when needed. My practice's power went out once which was the only incident when it was unavailable to everyone on the team but again, it had nothing to do with the availability offered by this product.
I find WebPT to be very effective and efficient when it comes to scheduling, billing, updating notes and accessing important documents. I believe this product performs great and instills its purpose each and every time. The reports reflect right away, documents scanned in and uploaded also reflect at a reasonable time.

Integrating WebPT

  • None
I have yet to integrate anything myself unfortunately.
  • None
My director definitely does since he’s the only person in our practice to experience, explore and see the integrations happen.
  • File import/export

Upgrading WebPT

Comments

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