Insightful help at users' fingertips
November 16, 2020

Insightful help at users' fingertips

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Whatfix

We are using Whatfix to guide users of our lead-to-cash implementation of Salesforce. This allows task-based learning to take place for users requiring a refresh or newbies entering the company.
  • User guidance at first task execution
  • Organizing digital learning
  • Version deployment was complicated for us
  • The UI is still OK, but not cutting edge
  • Hard to measure, good update on our platform though
We did not do a comparison in this case, as Whatfix was advised to us by our Salesforce implementation partner, and demos and hands \-on moments were quite convincing, combined with a good price point.
Users enjoy the guidance, flexibility, and intuitiveness of the solution.
Very supportive and insightful, true partnership mindset.

Do you think Whatfix delivers good value for the price?

Yes

Are you happy with Whatfix's feature set?

Yes

Did Whatfix live up to sales and marketing promises?

Yes

Did implementation of Whatfix go as expected?

I wasn't involved with the implementation phase

Would you buy Whatfix again?

Yes

Rolling out complex digital systems on a multi-site organization, where digital assistance is possible and appreciated.