Whatfix Review
October 29, 2021

Whatfix Review

Claire Roberts | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Whatfix

Whatfix supported the digital adoption of our new HR IT system through 'Self-Help' guidance for our office based Colleagues and all Hiring Managers.

Pros

  • Allows uses to self service help and guidance on common tasks
  • To add in fast solutions in sticking points in our new HR IT system
  • Create training content
  • To communicate to our users about system downtime or new features

Cons

  • More customisation of elements
  • Self Help - Flows
  • Smart tips
  • Beacons
  • Announcements
  • Touch by nearly all users who have access to it
  • Reduced common queries saving valuable hours
  • Gives 24/7 support

Do you think Whatfix delivers good value for the price?

Yes

Are you happy with Whatfix's feature set?

Yes

Did Whatfix live up to sales and marketing promises?

Yes

Did implementation of Whatfix go as expected?

Yes

Would you buy Whatfix again?

Yes

Whatfix is great for the adoption of new IT systems to users with vastly different levels of IT skills. Whatfix allowed users to self serve their own help queries which saved many hours of support that the users would have needed to use our new HR IT system.

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