Whatfix is now my go-to DAP tool for small, medium and large enterprises!
January 10, 2025

Whatfix is now my go-to DAP tool for small, medium and large enterprises!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Standard

Modules Used

  • Digital Adoption Platform
  • Product Analytics

Overall Satisfaction with Whatfix

We are developing software to support an emerging market of investment in biodiversity. New regulations to comply with, confusing new business processes and disconnected stakeholders. We want our users to efficiently, smoothly and successfully complete these processes so they can grow their own businesses whilst also benefitting our environment. Implementing a good digital adoption tool will be key to guiding users through our software, clever self-help related to the user’s current step/page and on-screen hints to speed up a user’s journey through the process.

Pros

  • Understanding the unique needs of this new emerging market and unfamiliar business processes.
  • Fantastic professionalism from all the Sales team and Professional Services team, right from our first enquiry via their website.
  • Providing a structured onboarding process and strong project management offering which helps us feel confident we will achieve our goals with Whatfix, despite our ambitious delivery timeline.

Cons

  • Although there are AI-type capabilities in Whatfix, we are keen to look at using voice recognition to allow users to complete forms or ask questions of the self-help tool. It is probably already on their roadmap....
  • We have not yet launched our software but we look forward to quick onboarding times for new users, self-service help being able to resolve 99% of user queries and no need to hire an army of support personnel.
Intuitive UI, simple to understand for non-technical people, clear communication from the technical consultants upfront as to coding changes we need to make to help Whatfix operate efficiently on our platform, configurable design and styling to match our branding.

Do you think Whatfix delivers good value for the price?

Yes

Are you happy with Whatfix's feature set?

Yes

Did Whatfix live up to sales and marketing promises?

Yes

Did implementation of Whatfix go as expected?

Yes

Would you buy Whatfix again?

Yes

- Variety of Whatfix components that can be used to address the needs of users battling to use a new piece of software to follow a new and complicated business process.
- Appearance of Smart tips based on criteria/rules which targets the guidance information to only the relevant subset of users.

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