When I Work helps take away hats that directors of small businesses must wear daily
March 06, 2020

When I Work helps take away hats that directors of small businesses must wear daily

Amy Morgeson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with When I Work

When I Work is used by our whole staff for our time management and scheduling needs. It simplifies my job as supervisor/director of the library in that I play many roles and the task of maintaining employee timesheets and scheduling their shifts had previously taken up and a large amount of my time. Having this program frees me up to focus on other duties I cover.

Pros

  • Being able to create shift templates and duplicate those is wonderful.
  • I can easily delete, move or edit a shift with just a few clicks.
  • I can see the schedule as a day, week or month and get a real sense of our coverage areas and needs.
  • I can easily get the count of hours for an employee and relay this directly to our accounts person to create our payroll.

Cons

  • When I Work is always looking for ways to improve and tweak issues, they will make changes accordingly, sometimes I'll find something new when I log in and it can be confusing for a moment but it doesn't take long to figure out the edit.
  • The program itself is easy to pick up, I do need to dedicate more time to fully utilizing all of the tools it offers, perhaps period webinars to show what I/customers might not be taking advantage of.
  • I really don't have a lot of negative feedback for the product. It's helped me in my daily job a great deal.
  • Has cut down on the time I spend scheduling.
  • Makes estimating payroll simple.
  • Is convenient for staff to use because they can utilize it on their own device.
  • Allows for messaging as well, which helps get the word out about numerous things, not just scheduling issues.
When I Work is the first program like this that I have used. I searched online and reviews were good, the price was good and ultimately we decided to give it a try. Prior to this I was manually scheduling and calculating everything. When I Work is simple to use and a great value for the tools it offers!
Customer support is great. Their online response time to answer questions is almost immediate. They are definitely there to help when you need it! I can ask a question of their online rep and within minutes I get a response. They get right on helping remedy whatever issue I have or giving me a step by step guide for how to get what I need.

Do you think When I Work delivers good value for the price?

Yes

Are you happy with When I Work's feature set?

Yes

Did When I Work live up to sales and marketing promises?

Yes

Did implementation of When I Work go as expected?

Yes

Would you buy When I Work again?

Yes

While I don't have first-hand experience in using When I Work with a large group I could see that it might become confusing to schedule for a group over 15-20. I say this merely because the list of employees shown on the given screen can only go up to around 13-14. One might make the mistake of leaving off a staff member simply because they don't show on the first page.

In my world, however, most of my staff fall on one page and I have everything I need at a glance to see where we need coverage. It's really a great product!

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