Acquia DAM (Widen) did not stack up
February 24, 2022

Acquia DAM (Widen) did not stack up

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Widen

We used Acquia DAM (Widen) for all of our accounts to have access to our product images. This helped free up my time so I didn't have to send assets out individually.

Pros

  • Sorry, not really much, other than the user list is nice and organized
  • N/A

Cons

  • Customer service
  • Follow up
  • need level of privacy settings on assets
  • Streamlined process
  • Distribution management
  • N/A
I will not be using Widen in the future.
This was a disappointment to me. I never knew who my contact was, did not get any check-ins, and did not get much support at all. I was very disappointed overall and wouldn't recommend Acquia DAM (Widen) to anyone.
Actually, I ended up going with Brandfolder after using Acquia DAM (Widen). The biggest thing for our needs was to have privacy settings on assets which Acquia DAM (Widen) could not do for us, but Brandfolder could.

Do you think Acquia DAM (Widen) delivers good value for the price?

No

Are you happy with Acquia DAM (Widen)'s feature set?

No

Did Acquia DAM (Widen) live up to sales and marketing promises?

No

Did implementation of Acquia DAM (Widen) go as expected?

Yes

Would you buy Acquia DAM (Widen) again?

No

I just did not have a good experience with Acquia DAM (Widen).

Acquia DAM (Widen) Feature Ratings

DAM Features
Not Rated
Uploading assets
Not Rated
Downloading assets
Not Rated
Categories
Not Rated
Asset storage
Not Rated
Asset sharing
Not Rated
Asset search
Not Rated
Tagging system
Not Rated
Content editing
Not Rated
Embed codes
Not Rated
Metadata
Not Rated
Collections
Not Rated
User access
Not Rated
DAM Integrations
Not Rated
DAM API
Not Rated
Workflow automations
Not Rated
Related asset discovery
Not Rated
Reporting & Analytics
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Data exportability
Not Rated
Content analytics
Not Rated

Comments

  • Jake Athey | TrustRadius Reviewer
    Jake Athey
    (Vendor Representative) commented 4 years ago
    Hello, thank you for your review. I'm sorry to hear you did not have a good experience with Widen. Would you please share more details about your situation? It's rare for us to hear you did not have a good service experience and I'd like to do all we can to help you have a better experience. Please feel free to email advisors@widen.com or contact us at https://www.widen.com/contact-us. Best, Jake Athey, VP Marketing and Customer Experience Widen, an Acquia company

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