Item: Acquia DAM (Widen)
Rating: 10
Author: Verified User

Overall Satisfaction with Widen

Use Cases and Deployment Scope

As a global company, we use Widen as its intended use as a true DAM. Any finalized corporate images, literature, videos, etc are housed here to be shared with other employees or customers as needed.

We segment the DAM by region (North America, Europe, Australia) and control permissions accordingly so users see relevant assets. We then tag the assets heavily with metadata to provide the best search and filter results as we can.

Pros and Cons

Pros

Asset Share Options via Links
Asset Versioning
Customer Support/Communication
Uptime
Metadata Options

Cons

Better Portal Management: Customization options, layers of portals
Analytics (especially for Portals)
Better sharing of collections

Return on Investment

Streamlined Product Launch Assets with Portals (saved time for all parties: us, customer, sales managers)
Simplified Management of Images, Videos, and Literatures for Websites . Widen feeds our CMS via our PIM. (saves time and less file management for 20 global sites)
Versioning simplified rolling changes for us (had lots of them this year!) We just update the asset with the new version and it syncs everywhere.

Support Rating

Widen has always been able to assist via chat whenever we encounter an issue with the product. It's seldom we reach out, but when we do, it's always prompt, professional, and we get our issue resolved.

Wish we didn't have to reach out for adding new file format conversions, but it is what it is.

Other Software Used

Showpad eOS®, inriver PIM, Progress Sitefinity

Key Insights

Do you think Acquia DAM (Widen) delivers good value for the price?

Yes

Are you happy with Acquia DAM (Widen)'s feature set?

Yes

Did Acquia DAM (Widen) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Acquia DAM (Widen) go as expected?

I wasn't involved with the implementation phase

Would you buy Acquia DAM (Widen) again?

Yes

Likelihood to Recommend

Widen's true strength is being able to share assets with a link. Being able to share any type of asset via a simple link and knowing the link will always be up to date with the latest version really simplifies the process and there's not a lot of different files floating around.
Version management has improved and I can't recommend the combination of these features enough.

Comments

Please log in to join the conversation

Widen. Our trusted DAM for over a decade