Item: Acquia DAM (Widen)
Rating: 7
Author: Verified User

Overall Satisfaction with Widen

Use Cases and Deployment Scope

I currently manage the account on the admin side, but previously was a user accessing assets. In my current role, I manage users, storage capacity, and ensure assets available are all current and relevant.

Pros and Cons

Pros

The portal is organized and user-friendly

Cons

Locating files can be tricky, as things in file names don't always populate as expected.

Return on Investment

Brand safety across the organization and with external vendors

At this time we do not have a need for growth beyond our current use case.

Support Rating

We had quite a bit of turn over resulting in a loss of legacy knowledge; when I requested hands-on training, there was a bit of back-and-forth trying to first upsell and then direct to Acquia DAM (Widen) University before my specific request for hands-on training unique to our particular set up was directly addressed. That exchange was frustrating, when I was very clear about what I was looking for before we considered any changes to our subscription.

Other Software Used

Wrike

Key Insights

Do you think Acquia DAM (Widen) delivers good value for the price?

Yes

Are you happy with Acquia DAM (Widen)'s feature set?

Yes

Did Acquia DAM (Widen) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Acquia DAM (Widen) go as expected?

I wasn't involved with the implementation phase

Would you buy Acquia DAM (Widen) again?

Yes

Likelihood to Recommend

It's a useful asset management platform and allows control of who can see what relevant assets. Setting up portals can be confusing.

Comments

Please log in to join the conversation

Efficient and Useful Asset Management Platform