Wingman - your friendly neighbourhood sales assistant
March 04, 2022

Wingman - your friendly neighbourhood sales assistant

Fahd Adam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wingman

Wingman transcribes all of our customer calls and helps in reviewing recordings with search capabilities to find out if certain keywords are being used or if certain discovery questions are being asked correctly.

Pros

  • Records all calls and hosts it
  • Transcribes all customer calls
  • Helps in search functionalities on rep calls for quality checking

Cons

  • No suggestions for improvement at the moment
  • Coaching of new reps
  • Faster onboarding of new reps
  • Improved predictability based on pulse of the call recording

Do you think Clari Copilot delivers good value for the price?

Not sure

Are you happy with Clari Copilot's feature set?

Yes

Did Clari Copilot live up to sales and marketing promises?

Yes

Did implementation of Clari Copilot go as expected?

Yes

Would you buy Clari Copilot again?

Yes

Wingman is well suited for recording interactions between the company and customers, so it can be indexed, researched, and reviewed as required in the future. Managers will find it easier to review "game film" of their reps and quickly ascertain if certain discovery questions are being asked. They can also look for indicators of training required by checking for phrases like "I don't know" or "I'm not sure," or "I'll have to get back to you on that."

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