More than "Just a Call Recording Software"
Updated October 14, 2022

More than "Just a Call Recording Software"

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wingman

Wingman is used by our Global Sales Team for tracking and monitoring internal and external meetings. The New Business sales team is the primary user group for Wingman, followed by CSM and Existing Business teams as well. Not only can we go back to our calls and understand them better, but we can also use the recorded calls as training material for new joiners and for continuous learning and development. Additionally, many-a-time prospects want us to share a recording of a call or a demo with them, so Wingman makes life easy in that aspect as well. Another use-case is to scorecard our sales calls as well.
  • Wingman's Transcript Search is a super useful and powerful functionality. Lets you search for competitor names, specific keywords, prospect's challenges, etc.
  • Being a global sales organization, cross-geography learning has become easier through Wingman. GameTapes is useful in building a self-created content library.
  • Wingman Bot automatically jumps on every single call which is kept with anyone outside the organization. No hassle of explicitly recording the call every time.
  • Call Summary creation through AI is still not possible through Wingman. It's in their product roadmap though.
  • Mobile App is recently launched and has a few UI bugs which can be fixed.
  • Dashboard is not very rich in terms of reporting and analytics.
  • Positive Impact #1 : Increased Accountability of Sales Reps. Knowing the calls are being recorded has made the reps more responsible for maintaining the overall qualitative standards.
  • Positive Impact #2 : When it comes to new joiners, even if the ramp-up time is the same, the process is more efficient overall. The time and energy of new joiners is spent in the right direction now.
Integration touch-points are mostly the same. Wingman has a cleaner UI. User Experience is also somewhat better than the competitors

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Content Creation: Wingman can be a game-changer when it comes to creating new content on the fly. This can include the current market situation, competitor battle cards, your own products' USPs, and a lot more. Better Forecast: Talk/Listen ratio is a key metric in forecasting how a demo/call was. Cold Calls from SDRs are not something that WingMan can support in terms of its Intelligent Alert systems.