Winsome Wistia
August 12, 2016

Winsome Wistia

Sally Apokedak | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wistia

Right now I store my videos there and I also run online classes by embedding my Wistia videos in my website where my students can download them. I love that Wistia allows me to have the video come to the fore while the rest of the screen goes dark and I also love that I am able to use the turnstile if I want.

The problem that it solves for me is that that I can have private videos there that I only let paying people see.
  • It's so easy to use and that is important to me--I'm not techy and I need stuff that I can learn fast.
  • It's got great bells and whistles. The videos look so professional--it's easy to put on a thumbnail and to make the player do what you want.
  • Turnstile is great for capturing email addresses.
  • I haven't really used it enough to have any complaints. I'm not techy, as I already said, so I don't know what Wistia could do better. They are thoroughly likable people. Customer service is good. They've got some great energy going, a good blog, and a product that does everything I've asked it to do. Now, I'm not doing a lot with it so I haven't been too demanding. Others may be able to answer better and tell what the cons are.
  • Well, I definitely get my money's worth.
I can't really answer too well. It's perfect for me to host my online class lectures. I've never had any trouble with down time or any trouble of any kind.

I suppose it wouldn't be appropriate for playing solitaire on or for cooking a steak. You'd need to buy a solitaire program or a barbecue grill for those things. But when it comes to video hosting, Wistia is reliable, affordable, and easy to use.

Wistia Support

I think their site is so good that you can find all the help you need. I did contact them once and they were very helpful.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No - never needed it