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WordPress VIP is a decent product
March 07, 2024

WordPress VIP is a decent product

Fahad Zafar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with WordPress VIP

- We use VIP to host certain content that is super performant and handles our social marketing use cases.
- It is easy to work with when we are coordinating with 3rd parties to create and publish certain content.
- Configurable and easy to collaborate
  • User management
  • Core use case, host content and deliver performance pages
  • Simple and easy to work with
  • Too many different dashboard formats
  • Everything should have the same look and feel.
  • The admin portal looks different than the user content portal
  • Cost has increased for WordPress which is a downside. It went over 25k / year this time
  • More increase would result in us probably trying to find a local solution.
- Support was not so great.
- After some time it was told to us that we did not buy the support package. This was a poor sales technique and I still mention this to folks when we talk about WordPress.
- For VIP clients you should have excellent support built in, not an add-on.
- In terms of the tech. WP does deliver.
- We had performance issues before moving to WordPress, but not any longer. Our 3rd party partners are also happy.
- The UI is clear and very clean.
- There is no support directly built in, the support portal seems like an afterthought.
- The issues related to certificates are not easy to resolve. Sometimes the issues require support to intervene, provide scripts etc. That stuff should be directly linked into the correct place in the dashboards. E.g. Here loading the certs causes xyz issue, review this help for issues on this tab etc.
Used custom websites served through AWS. Those are more complicated to manage and require a series of well built scripts and maintenance. They have their purpose but using WordPress makes it easier for other non-technical stakeholders.

Do you think WordPress VIP delivers good value for the price?

Not sure

Are you happy with WordPress VIP's feature set?

Yes

Did WordPress VIP live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of WordPress VIP go as expected?

No

Would you buy WordPress VIP again?

Yes

Well suited:
- Smaller independent page/content hosting
- Working with 3rd parties on shared projects without exposing them to internal tools and workflows.

Not Well Suited:
- More custom large scale applications with connected pages.
- Large content that is delivered through out automated pipelines. We do not use WordPress API.