WordPress VIP

WordPress VIP

Customer Verified
Score 9.4 out of 10
WordPress VIP


What is WordPress VIP?

Wordpress VIP, from a team at Automattic, is enterprise WordPress hosting with customer or digital experience features for enterprises.
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Recent Reviews

Super online support

10 out of 10
April 28, 2022
We build websites on WordPress VIP for a range of different clients from charities, to news outlets in the United Kingdom and the United …
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What is WordPress VIP?

Wordpress VIP, from a team at Automattic, is enterprise WordPress hosting with customer or digital experience features for enterprises.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://wpvip.com/pricing


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is WordPress VIP?

WordPress VIP is a content platform for the enterprise. Built on WordPress, powers over 40% of the web, WordPress VIP aims to give content marketers the ability to create more content, faster while ensuring the security and reliability they need to operate at enterprise scale.

Some key capabilities of WordPress VIP include:

  • Content creation: Customize pages in using modular product blocks with Gutenberg, a drag-and-drop editor.
  • Presentation: Thousands of pre-built themes to build any site. Developers can customize their own to meet any special requirement.
  • Open ecosystem: Plugins add capabilities and integrate with other pieces of the marketing technology stack, to work without vendor lock-in.
  • Headless CMS: Decoupled architecture delivers the flexibility to build a front-end and power experiences using REST and GraphQL APIs.
  • Integrated Commerce: Out-of-the-box commerce capabilities enable content to drive purchase through one unified solution.
  • Integrated Content Analytics: Real-time measurement on content performance across channels enables rapid optimization.
  • Security: Multi-faceted protection including code scans, granular permissions, private networking, DDoS mitigation, penetration testing, rapid issue patching and audit logs provide protection for even the most sensitive digital properties. That's why the vendor states WordPress VIP is the only WordPress platform to earn FedRAMP “authorized” status.
  • Performance: Integrated containerization, content delivery networks (CDN), asset optimization, enterprise search and application performance monitoring (APM) combine to drive optimal performance at scale. Boasts many of the world's biggest digital brands as users of WordPress VIP.
  • Support: An expert team, including many of the people behind the core WodPress project. WordPress VIP goes beyond just supporting the core CMS to offer support for customers' developers, resolving issues related to themes, plugins, and custom code.
WordPress VIP supports customers like Salesforce, Merck, Spotify, CNN and Capgemini.

WordPress VIP Features

Web Content Creation Features

  • Supported: WYSIWYG editor
  • Supported: Code quality / cleanliness
  • Supported: Content versioning
  • Supported: Admin section
  • Supported: Page templates
  • Supported: Library of website themes
  • Supported: Mobile optimization / responsive design
  • Supported: Publishing workflow
  • Supported: Form generator
  • Supported: Content scheduling

Web Content Management Features

  • Supported: Internal content search
  • Supported: Content taxonomy
  • Supported: SEO support
  • Supported: Browser compatibility
  • Supported: Bulk management
  • Supported: Page caching
  • Supported: Availability / breadth of extensions
  • Supported: Built-in e-commerce / shopping cart
  • Supported: E-commerce / shopping cart extension
  • Supported: Community / comment management
  • Supported: Import / export
  • Supported: Website analytics

Platform & Infrastructure Features

  • Supported: API
  • Supported: Internationalization / multi-language

Security Features

  • Supported: Role-based user permissions
  • Supported: Multi-factor authentication
  • Supported: User-level audit trail
  • Supported: Version history
  • Supported: Simple roll-back capabilities

CMS programming language or framework Features

  • Supported: PHP

WordPress VIP Video

Visit https://www.youtube.com/watch?v=B4HrdJ_gjrM to watch WordPress VIP video.

WordPress VIP Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported Languages207 languages. For a full list please see: https://translate.wordpress.org/

WordPress VIP Downloadables

Frequently Asked Questions

Wordpress VIP, from a team at Automattic, is enterprise WordPress hosting with customer or digital experience features for enterprises.

Reviewers rate WordPress VIP Performance highest, with a score of 9.1.

The most common users of WordPress VIP are from Small Businesses (1-50 employees).

WordPress VIP Customer Size Distribution

Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)10%
Enterprises (more than 500 employees)90%
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(1-17 of 17)
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Score 10 out of 10
Vetted Review
We recommend using WordPress VIP for enterprise clients. The stability and security offered by WordPress VIP is second to none.
  • Security
  • Uptime
  • Speed
  • VIP Dashboard
  • CLI commands
  • Documentation
I would say it is less appropriate for 5-15 person organizations where there are no technical contacts and organizations where go to live speed is the most important feature. Since GitHub deployment is being utilized at WordPress VIP, it might take a bit longer to deploy new features.
The support has extensive technical know-how.
There is documentation for everything you might need.
April 28, 2022

Super online support

Score 10 out of 10
Vetted Review
Verified User
We build websites on WordPress VIP for a range of different clients from charities, to news outlets in the United Kingdom and the United States.
  • Online platform support documentation
  • Online support ticket system
  • Relationship with account managers and clients
  • The way WordPress VIP partners are promoted on your website
  • Timeline of core big fixes
Great platform for high traffic, high-security clients. The support system online is really great, answers are insightful and incredibly helpful.
The online documentation and online ticket support system are great, knowing toy can get quick insightful answers to questions and any help you may need.
Judd Dunagan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
WordPress VIP has an outstanding team and understands the needs for high-level enterprise sites. They provide superior support to both development partners and clients and go above and beyond for support. I highly recommend using them and their team.
  • Enterprise Level Hosting
  • Support
  • Web Development
  • WordPress
  • WooCommere
  • There packages could be expanded
They really help us get Tampa Zoo in a good place with hosting infrastructure and stability. They provided high and low-level support where it was much needed.
They provide several tiers for support.
Score 10 out of 10
Vetted Review
Verified User
We use WordPress VIP to provide our clients with a stable hosting platform. We switched to WordPress VIP after facing issues with downtime and slow customer support with other platforms. WordPress VIP fulfilled our expectations on these subjects.
  • When you open a ticket, support will respond very quickly
  • You won't encounter any problems concerning downtime
  • Performance isn't affected by increased traffic
  • There aren't any smaller hosting packages for organizations with lower budgets
  • Plug-in updates through the repo can be somewhat tedious
  • Timezone issues with support can happen occasionally
Regarding their competitors, VIP is really suitable for larger clients with more demanding technical needs. Performance doesn't drop no matter the size of the project. Not thinking about downtime or performance dropping allows you to focus on other aspects of your role and deliver overall higher quality to your clients in larger projects.
Except some occasional issues concerning timezones, support has been really fast and helpful.
Score 10 out of 10
Vetted Review
Verified User
We’ve been working with WordPress since 2011, so naturally, technology and innovation underpin everything we do. We’re one of fourteen WordPress VIP Gold Partners and the only agency in the UK to hold that accreditation. We use WordPress VIP as it gives the enterprise-level clients that we deal with the security, speed, and scalability they require. We work on many projects that require non-technical teams on the client-side to be able to undergo training to launch their own content, pages, and even sites. WP VIP helps us facilitate that.
  • Scalability, right up to the enterprise level - massive traffic spikes are handled without a hitch
  • Updates - many of the core elements are updated automatically
  • Their performance monitoring is excellent, the 99% uptime speaks for itself
  • n/a
When we are dealing with clients at a certain level, they look for confidence in the solution's security and the power to achieve high levels of scalability. From a new-biz standpoint, WordPress VIP has the reputation and stats to reassure clients and bolster proposals from our side as an agency.
The 24/7 support is instantaneous. Whenever I need to speak to someone from VIP (in my sales role) I am able to reach them through Slack within a couple of minutes.
Mitko Kochkovski | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
WordPress VIP hosts our clients' websites. The main issue we had before was a lot of precious time spent on maintenance, scaling, and keeping websites optimised for best performance. Hosting with WordPress VIP saves us time and therefore saves us money. Another important issue we stopped worrying about is stability. There are so many hosting companies out there that offer all types of hosting, from small blog websites to dedicated servers. We have been looking for years for the best hosting that will deliver on stability and take the headache away from us. WordPress VIP did that.
  • Fast & professional WordPress hosting
  • Security
  • Stability
  • Top notch support
  • Managed hosting doesn't allow some features we would like to have access/control of
WordPress VIP really changed the game when it comes to WordPress CMS and Content Management. A one-stop shop for all our client's business needs. We are focusing on Content Management instead of technicalities. The big advantage is the security features covering all recent vulnerabilities that any WordPress developer/user wastes lots of precious time fixing/updating. Performance-wise, WordPress VIP is definitely up there. We’ve been doing lots of optimization work over the last few years. Every client wants to score 100. With WordPress VIP we decreased the time spent on optimization significantly and now feel confident with taking more performance optimisation work than we did before. Lastly, maybe the most important for every business is the support quality. WordPress VIP runs a superb support team with phenomenal knowledge and expertise. Quick to respond and solves issues here and now. It is definitely recommended.
Great support team. Always available, professional and always going the extra mile.
Score 10 out of 10
Vetted Review
Verified User
We deal with big projects, and WordPress VIP is a reliable solution that provides the scalability and performance that we seek. There is also important to mention that talking with a support team that knows the job is always a pleasure. And we also work with them cause security is an important concern that they take care of, leaving us free to code the solution for our clients.
  • Support
  • Security
  • Intuitive
  • Uploading files
  • Lack of small solution for small projects
It is definitely appropriate for big projects or the ones that will likely grow fast. Projects that want a reliable service to back them up. Not that much for smaller organisations that would probably not find a balance between all the services WordPress VIP offers and the amount of the bill at the end of the month.
The support team of WordPress VIP is well trained, and they know their service well. Dealing with experienced people makes the task of communicating and solving problems much more efficient. All software systems have problems, but if you find a service that answers properly, you can relax.
Score 8 out of 10
Vetted Review
Aside from selling the solution, WordPress VIP truly supports enterprise-level customers in managing the digital assets to no end, so even end-users with little experience or knowledge can benefit - this provides an outstanding level of benefits and increases optimisation for the client. Working with WordPress VIP makes you feel as though there are no limits.
  • Scale
  • Performance
  • Security
  • Pricing
  • Packages
  • Response time
With an enterprise-level organisation in mind with a lot of content, there can be no doubt that WordPress VIP is well suited. As mentioned, it isn't a low-cost option, but it is well worth it, and if you do need to flag anything with the team, they are great people to deal with and go above and beyond to elevate your experience.
The people who work for WordPress VIP clearly are passionate about representing the organisation. Therefore when support is required, they do go above and beyond what you may expect in terms of overall support. They take security very seriously, and due to the nature of VIP, it's rarely a concern for the end-user, if at all.
Score 10 out of 10
Vetted Review
Thanks to WordPress VIP, we can handle extremely high traffic with exceptional performance and stability. Very content-rich sites became much easier to manage. They go up and beyond to provide top-notch security (which wasn't so obvious with alternative providers) and put a great emphasis on support - a bunch of professionals able to help on any issue. What differentiates WordPress VIP from the crowded ecosystem is WordPress and other CMSes. If you’re looking for pointers, we’d love to highlight the value of our security, scalability, reliability, performance, and the depth of expertise in our support team.
  • Fastest hosting on the market
  • Automated hourly backups and updates
  • Easily handle millions of page views
  • Best WordPress security I've seen so far
  • They are not the cheapest provider for sure, but no other does what they do
WordPress VIP, for sure, is not for everyone. Small companies with relatively low traffic or ones that do not plan to go viral will probably find a good enough partner for less money. However, if you lead an enterprise with millions of page views or plan to go viral in the future - WordPress VIP has all you will ever need to seamlessly do so.
There wasn't a single problem that wouldn't be solved by the WordPress VIP support team, and I had quite a few questions during the process. They were always available and provided in-depth expertise on topics I was interested in. I not only consulted problems with them but also advised on future actions - in general, I'd highly recommend getting in touch.
Score 10 out of 10
Vetted Review
Verified User
As an agency, we rely on WPVIP to provide stable scalable hosting and comprehensive e-commerce solutions to our customers. The biggest benefit for us is that WPVIP provides a reliable solution with fast support and allows our customers to grow their business/website platform and expand internationally.
  • Hosting.
  • WooCommerce.
  • Troubleshooting and support.
  • Some hosting parameters are not adjustable.
  • Price point sensitivity.
  • No in-house multilingualism solution.
From my experience, WPVIP is best suited for the larger end of S&B sector and definitely the enterprise sector. When a customer is less sensitive to price, and is looking for a reliable solution with fist rate support, WPVIP is a great choice. It is also a perfect solution for companies that are aggressively growing or expanding to new countries/markets. WPVIP has a large network of partners to enable business growth and improve market penetration.
WPVIP has different support packages to match the needs of the particular industry or situation. However, regardless of the package (which usually defines response times, among other factors) I firmly believe that WPVIP offers one of the best value to cost ratios in the industry. In addition, the company staff is impressively professional and are willing to go an extra mile for the customer.
Score 10 out of 10
Vetted Review
Verified User
We use WordPress VIP because it makes hosting WordPress sites much simpler. One of the primary advantages being no downtime which allows your team to focus on the people they serve. WordPress VIP is secure, scalable and reliable. Being a development agency with minimal hosting understanding, WordPress VIP is the perfect partner to give us confidence with our clients regarding their hosting needs.
  • Performant and scalable
  • Reliable
  • Security
  • Training for developers
  • Great customer support
  • Having support in same timezone
  • Having to deploy plugin updates can be tedious
WordPress VIP is well suited for companies that need a reliable, secure hosting provider. It less appropriate for very small companies that don't need the feature rich hosting that WordPress VIP provides.
WordPress VIP support is knowledgeable. The only issue we have is the different timezone people are in which can cause delays in responses.
Score 9 out of 10
Vetted Review
Verified User
Hosting of high-traffic websites. It makes it easy to run large sites, everything is taken care of, and the support is great. It highly reduces time-to-market.
  • Easy to learn
  • Great support, very proactive
  • Automated updates
  • Top security
  • A bit pricy
  • Limited control
  • Could have more flexibility
Well suited for high-scale businesses with a huge amount of traffic on a daily basis. Not so much for small businesses due to its pricing, sites with not so many visits daily, or if you want to have full control of your site.
Support is really helpful and proactive, even if only via email, they are always there and always have the answers you need
April 12, 2022

Great product

Coral Wood | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use WordPress VIP to help our enterprise clients meet their content management requirements. The platform is designed to manage sites with a vast array of multimedia content, so for us, it's invaluable in managing, hosting, and maintaining our client's sites. From design to ongoing management, it's a great tool.
  • Managing content-heavy sites
  • Traffic management
  • Makes scaling easier
  • Headless CRM feels like it's had its day, but otherwise, no major concerns
Our enterprise-size clients have benefited greatly from content optimization and analysis. This is particularly true of our news media clientele, who rely heavily on up-to-date data. However, WordPress VIP has proved to be cumbersome for our smaller clients; it's just too much for a small site. But that being said, for clients on the verge of growth, WordPress VIP proves to be a valuable tool in terms of scaling.
It's unbeatable. Always available, a great pool of partner agencies; we have found it invaluable.
Gyles Seward | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Elementary Digital is a dedicated WordPress agency operating in the EMEA region. We work with clients looking to create and manage Enterprise-level WordPress websites. The concerns often with WordPress are centered around security, scalability, and performance, which for those who work in WordPress (and the organizations that use it) are not issues. However, one of the key considerations for these concerns is hosting and this is where WordPress VIP steps in. Effectively it's hosting from the organization (Automattic) that develops WordPress and its hosting is closely aligned to the development roadmap of WordPress itself. This, of course, provides great peace of mind for organizations, working directly with the CMS owners and being first in line to ensure security is paramount allowing for scale, reliability, and most important performance.
  • Security - class leading security, ensuring sites are protected and operate hassle free
  • Scalability - provide patches and updates first before the market place
  • Reliability - up to 99.9% up time, with a fantastic track record
  • Performance - hitting the high notes for Core Web Vitals and ensuring WordPress is operating at its peak performance
  • Smaller packages - which typically only operate in the Enterprise space, could offer more cost-effective solutions for smaller organizations
At this moment in time, WordPress VIP is excellent for large, enterprise organizations looking to use WordPress as their CMS. The legacy trust issues around WordPress are dispelled when using WordPress VIP and it provides a true enterprise service with excellent infrastructure, performance, and protection. As the cost of licenses for established enterprises, CMS continues to increase and without justification through additional functionality, WordPress is being adopted more often and with VIP you have the perfect package for hosting an enterprise website.
Obviously very knowledgeable about WordPress, both from a hosting and framework point of view. A very friendly, approachable team, and because of the global reach someone is always available.
Aaron Eaton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
VIP had been our WordPress hosting partner for almost four years now. We love having a partner like VIP to relieve our small team of the maintenance, scaling, and server management duties. We are not in the business of web hosting and we can focus on building out great features and capabilities for our members.
  • Fast WordPress hosting
  • Responsive support
  • Great developer tools
  • Troubleshooting sometimes difficult
  • Managed services come with less flexibility
If you have a small development team and you depend on the web for your business, you have to have a trusted managed host for your site. No more late-night messages that your site is down so you can sleep soundly.
The support team almost always has the answer. They were a big help during a recent launch, ensuring that everything could go smoothly. Email-only support can be difficult. It can take a few responses to get all parties to understand the issue.
Score 10 out of 10
Vetted Review
Verified User
Our organization uses WordPress VIP as our primary hosting platform for our B2B marketing websites. Our reason for moving to WPVIP was to unify all our websites under one platform that would help us manage WordPress and give us the level of support, security, and scalability one would expect at any enterprise level. I have used WordPress for years and being able to have it accessible at the enterprise level is what WPVIP has made happen. Our content and campaign production is significantly more efficient and our overhead on website maintenance has decreased. We can now spend that budget on producing higher quality content and features on our sites that drive our business to the next level.
  • Email support is more than enough! They are quick and always responsive even when there are urgent problems.
  • Manages our WordPress codebase for security patches and updates rather well.
  • Their partnership with our development team has helped us be hands-off with confidence when it comes to fixing any bugs.
  • Having email-only support sometimes is cause for concern within leadership. If there is an opportunity for phone support we would probably consider that. It may already be an option I am unaware of.
WordPress VIP is well suited for your organization if you have more than one site to manage and do not have a dedicated team of developers and engineers that can maintain WordPress and its hosting platform. In my experience, smaller businesses can get away with managing WordPress without these kinds of teams, but at an enterprise level, there is a multitude of scenarios where a full team would be required to maintain and manage multiple websites. A small to medium-size business managing one website would have no need for WordPress VIP.
I would give this a full 10 because support has been very responsive and helpful during our time using WPVIP. The only reason for a 9 is there was one time we had a little delay in getting an answer about an outage that was caused by our own team adding a plugin that was not compliant. To clarify, the outage was very short-lived. WPVIP helped us get back up and running very quickly and we did get the response eventually that helped us ensure the issue didn't happen again.
Score 10 out of 10
Vetted Review
Verified User
When it comes to hosting, WordPress VIP is the gold standard. It's the perfect blend of hosting and software support. If you have high-end needs for high-end hosting, WordPress VIP is the best option. The support is equally as good as the technology as well. I run a multisite environment and make sure it's up and running one less thing to keep me up at night.
  • Support
  • Code Review
  • Updates
  • Interfacing with the Jetpack team
  • Non emergency support tickets
  • LinkedIn Integration
If you have needs for hosting that are nearly 100% up, WordPress VIP is the ideal option for WordPress hosting. From code review to core upgrade help, WordPress VIP is the gold standard.
There's no better place to host a multisite environment for WordPress than WordPress VIP.
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