Workato is not 'No Code', after all
January 27, 2022

Workato is not 'No Code', after all

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Workato

We are looking for an IPaaS solution - the use cases are typical for hybrid-type integrations. That is, on-premise as well as cloud sources and targets. The scope of these use cases is enterprise-wide data sharing and transformation, along with cloud integrations. Systems involved would include Salesforce, Workday, Service Now, DB2, MySQL, PostgreSQL, among others.
  • Simple Interface
  • Lower cost than some IPaaS
  • Lack of functionality
  • Custom code required in spite of what marketing says
  • No, your secretary or janitor cannot write your Workato integrations
  • We are not continuing to use this product
  • Test Scenarios resulted in rejection of product
  • No impact other than time to discover product will not work for us
Our developers are certified in Workato, Mulesoft and Boomi.We tested Workato and compared it to Mulesoft and Boomi for an IPaaS solution. Workato claims that anyone off the street with no IT training whatsoever can build integrations with their tool. This is absurd. No, your secretary or janitor will not be able to create your enterprise integrations with Workato. Furthermore, there is a continuum between simplicity and lack of power and functionality on one extreme and complexity and flexibility and power on the other end of the continuum. Workato sees itself on the simple side of the continuum. We can see from the experience of other Workato adopters that they discovered belatedly that Workato often fails to have the built-in, native functionality required for more complex use cases, then they are left with trying to cobble together custom coded solutions. Note that last December 2021 that Workato significantly upgraded its SDK, and added new connectors for Process Mining tools, a Python connector to allow custom Python code.Workato runtime is in the cloud, but an on-prem agent can be installed for connectivity behind a firewall. Mulesoft is on the other end of the spectrum. It is a powerful tool, but requires the AnyPoint Studio client side software to be installed, along with Java JDK and preferably Maven. It has four deployment options: CloudHub, Runtime Fabric, On-Premise, and Hybrid (CloudHub and On-premise). The Mulesoft runtime, like Boomi's, can be installed on-prem or the cloud runtime can be used.Given this situation, you would want developers with solid Java experience to work with Mulesoft. That said, Mulesoft is very powerful and flexible compared to a limited solution like Workato. Boomi is between the previous two options in terms of the complexity vs simplicity continuum. It has a very user-friendly interface and has a relatively gentle learning curve. It is also very powerful in that it allows for custom coding to be built into the process flow in the inevitable event that you cannot find the built in functionality needed for a given task or use case. There is no need with Boomi development to install ANYTHING WHATSOEVER on the client system. All development occurs in the Boomi cloud platform. And from years of experience, I can tell you for sure that NOT ONE of the so-called 'No Code' or 'Low Code' solutions will EVER completely anticipate all of your requirements for built in functionality. I don't care what their marketing team says. In all but the absolute simplest of use cases, there will be some inherent complexity that is outside the realm of the easy drag and drop scenarios that the marketing team is touting in their sales pitch. For us, Boomi was the sweet spot in terms of ease of use and built in functionality. It has been a great tool, and we have the option of on premise Atoms or using Boomi Atom Clouds. You can even have a private Atom Cloud, as well. Clustered Atoms are called 'Molecules'. Clients we have had that moved from Boomi to Workato ended up moving back after realizing how limited the Workato platform really was.

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Boomi, Amazon Elastic Compute Cloud (EC2), MuleSoft Anypoint Platform
Workato creates data chaos. -Relies on brittle legacy data patterns and techniques -Distributes dirty data between and across systems -Creates syncs with endless loops and duplicate records -Breaks with every schema change, system outage, or API issue -Requires custom code to meet common requirements

Workato Feature Ratings

Pre-built connectors
Connector modification
Support for real-time and batch integration
Data quality services
Data security features
Monitoring console