Workfront review from a project manager and system administrator
Updated December 26, 2015

Workfront review from a project manager and system administrator

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Hosted Model (Latest Edition)

Modules Used

  • All

Overall Satisfaction with Workfront

I am a project manager in the Project Management Office. Our main use for Workfront (previously AtTask) is to manage IT projects. We recently started using Workfront to manage other initiatives, including projects that track Physician Hotline comments and complaints, along with tracking quality initiatives mandated by the state. Workfront helps users collaborate more effectively compared to emails and other communication methods.
  • Workfront is a great tool for collaboration. You can easily assign tasks, share documents, create dashboards,etc. End-users receive an email with a html link getting them right into the task they are assigned to.
  • Workfront's report writer is very user friendly. We took it a step further by adding custom fields that would help drive action. For example, we created a custom field for "decisions" on one of our major projects. When we would add an issue, we would classify it as a true issue, or an outstanding decision. Once we had a pie chart showing who had outstanding decisions, that number went down very quickly. Workfront's report writing tool made this very easy to do.
  • Simplicity. Even without training, end-users can figure out how to update tasks just by looking at the screen.
  • We have put in a few enhancement requests, but nothing major. Little things like new email notifications, different features on timesheets, etc. These are still in a queue, but if they can implement those enhancements soon, this will be a strength instead of a weakness.
  • Portfolio management reports: I requested some enhancements regarding portfolio management. Workfront has a lot of great tools and features for portfolio management, but it is missing one thing in my opinion. There isn't a "30,000 feet" report that can easily show senior leaders and the board what projects will be taking place over the next 1-5 years in a graphical format.
  • We have increased the cooperation between IT and PMO by using Workfront. Instead of having emails flying all over the place, Workfront allows us to collaborate and share thoughts, documents, and ideas in one place. We can't measure the increase in cooperation, but it is definitely noticed.
I would be sure to document your workflow(s) internally so you are prepared to discuss it with the Workfront design consultant. Also make a list of what is important to you. When we first started, we were focused on project management. Now, portfolio management is becoming more of a priority. Depending on what you consider to be a priority now, and looking into the future, I would suggest designing the system to support the future growth.

Adobe Workfront Feature Ratings

Task Management
Resource Management
Gantt Charts
Workflow Automation
Team Collaboration
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
Email integration
Mobile Access
Timesheet Tracking
Change request and Case Management
Budget and Expense Management
Not Rated

Workfront Implementation