Workfront (AtTask) Review
Updated February 03, 2016

Workfront (AtTask) Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Workfront

Our internal creative team uses Workfront to manage our internal customer's projects. We set up custom intake forms and our clients fill in the intake form and we convert into projects and assign work schedules to our team and clients for tasks required to start and complete the projects. It is only used in our department, but we have external company users set up to assign tasks on projects. The system has multiple ways to report on any given element that is entered into the systems, so management has visibility into team projects. Every team member has an assigned user access which depends on job role to submit projects and our clients can view their own projects and clients can pull their own reports on projects.
  • Creation of forms - we created several intake forms on the type of projects we manage. Makes the information all in one place and eliminates client intake meetings for projects.
  • Templates - creation of project templates - schedules/assignments of type of projects and creation of templates make open up a project due-able in a few minutes and you can schedule out projects using parameters set in the template for different project types.
  • Reporting - it is easy to figure out what information necessary to build a report and easy to build with the tool.
  • Electronic approvals - you can set up an auto route approval on tasks that ping key project stakeholders for electronic approvals.
  • Capacity planner / resource grid - not set in real time so the data is not accurate.
  • The tool is difficult to use if you do not have an on-site consultant assist with the set-up or purchase on-phone consulting to help with system set-up.
  • The tool is different on the various browsers - IE/Firefox/Safari/Chrome - each browser has issues to use the tool in. Optimal browser is Chrome, but not every company has Chrome access.
  • With the growing change in our projects, clients are trained to work in the system and know how to perform requests, approvals, give updates, therefore projects can be opened quicker and the teams know the objectives/assignments on projects.
  • You can have a master plan with multiple projects within one project and with the scheduler, you can assign single line items to certain team members.
  • You have visibility to see where a project is hung-up in the process and can adjust scheduling accordingly.
With our yearly term approaching, we looked at Basecamp. Using Workfront (AtTask) for one year, we wanted to see what other systems had to offer. Our team did not like the project set up, the scheduler was complicated and there was a limited amount of information you can report on. The proofing/collaboration tools were great, but fell short on the other items we needed for reporting.
The tool is an expensive interface; has many add-ons and costs per each user, and cost is different for user type licenses. In demos they show a lot of the added features - like an on-line proofing tool, but it is costly. Consulting hours are a must to help with system set-up. The interface is pretty robust, so you would need Workfront to help with the set up.

Workfront Feature Ratings

Task Management
10
Resource Management
7
Gantt Charts
10
Scheduling
10
Workflow Automation
10
Team Collaboration
10
Support for Agile Methodology
10
Document Management
10
Email integration
10
Mobile Access
10
Timesheet Tracking
10
Change request and Case Management
10
Budget and Expense Management
10

Using Workfront

3 - When we implemented the system in 2012, the Creative Service Manager assigned one Project Manager to assist with the system set-up as a System Administrator. There were a lot of man hours to set up the system, but once set-up was complete, you figure out enhancements, and the set-up is not difficult.
In the Marketing Department, there are several sub departments. The Creative Service Team owns WorkFront and it is each project managers (3 of us) responsibility to train the assigned clients. Once the training was complete, our clients hardly require help, except if there is an enhancement made or we purchased the Proofing Tool, which required some training.
If there are system-wide issues we assign one PM to contact WF through the help desk to obtain the resolve.
Since implementation, we had two training sessions with the WF consulting team - one during set-up and the second was two years later to address the enhancements ( AtTask to WorkFront) and to address any issues we were having.

Workfront Implementation

  • Vendor implemented
  • Implemented in-house

Workfront Reliability

Maintenance is required, but usually after work hours, Some days the proofing tool function is not operational, but this is a new function of the tool that WF is working out. the kinks on. Chrome is the best browser to use the system in and we find Firefox and Explorer lose some view functionality - Gantt Chart, Resource Grid.