Overall Satisfaction with Workfront
Samaritan’s Purse uses Workfront for project teams made up of staff across departments to manage our strategic initiatives. The most fluent teams with Workfront are our Broadcast department and our Information Technology department.
- Workfront allows teams to work collaboratively in the same environment while tailoring their unique needs within each team to fit their workflow and process.
- Workfront is particularly flexible when you can utilize the API to manage Integrations for things such as project expenses pulling from an ERP.
- Workfront can be simple but it also can be complex. Having a tool that can be as complex as the work we do is very important.
- Logging time can be difficult in workfront.
- Approvals can be difficult to manage and track.
- Managing user access to things in the systems of their projects, document issues, and tasks can be consume a lot of time.
- There is no way to see if people are commenting live on an object. You have to refresh the page manually to see if there are new comments. In a world that is used to live chat within a browser such as slack, this can be quite off-putting to tech-savy users.
- Workfront really just mirrors process that already exists in an organization. If the process is not well defined, it will be revealed when trying to build it into workfront.
- The ability to track planned effort with actual effort via time logging is a great way for employees to explain to their superiors what they've been working on vs. what they had planned to work on.
- In creating request queues for project requests, we have been able to estimate internal cost and outsourced cost for each project request and justify additional internal resources if they are needed to accomplish approved initiatives.
I have used Jira, Trello, Microsoft Project, Excel, many task list mgmt. apps (Todoist, RTM, etc.), podio, wrike, and paper. I have never found a project management tool that can accomplish bringing corporate people all into the same system as well as workfront (for large organizations). Basically it's the way that you can make sure that projects strategically align with the vision of an organization that makes the biggest difference.
It makes a lot of sense to be able to manage the complex priority management at the portfolio program and project level that is required in large organizations with over a thousand employees. It also makes a lot of sense in very small organizations with a central team managing the work. It seems to not work well in an organization of medium size where each group manages projects siloed and disjointly.