Workfront - It's as good as your process.
February 03, 2017
Workfront - It's as good as your process.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Workfront
Samaritan’s Purse uses Workfront for project teams made up of staff across departments to manage our strategic initiatives. The most fluent teams with Workfront are our Broadcast department and our Information Technology department.
- Manage digital work processes
- Deliver client-facing services
- Govern compliance workflows
Pros
- Workfront allows teams to work collaboratively in the same environment while tailoring their unique needs within each team to fit their workflow and process.
- Workfront is particularly flexible when you can utilize the API to manage Integrations for things such as project expenses pulling from an ERP.
- Workfront can be simple but it also can be complex. Having a tool that can be as complex as the work we do is very important.
Cons
- Logging time can be difficult in workfront.
- Approvals can be difficult to manage and track.
- Managing user access to things in the systems of their projects, document issues, and tasks can be consume a lot of time.
- There is no way to see if people are commenting live on an object. You have to refresh the page manually to see if there are new comments. In a world that is used to live chat within a browser such as slack, this can be quite off-putting to tech-savy users.
- Workfront really just mirrors process that already exists in an organization. If the process is not well defined, it will be revealed when trying to build it into workfront.
- The ability to track planned effort with actual effort via time logging is a great way for employees to explain to their superiors what they've been working on vs. what they had planned to work on.
- In creating request queues for project requests, we have been able to estimate internal cost and outsourced cost for each project request and justify additional internal resources if they are needed to accomplish approved initiatives.
I have used Jira, Trello, Microsoft Project, Excel, many task list mgmt. apps (Todoist, RTM, etc.), podio, wrike, and paper. I have never found a project management tool that can accomplish bringing corporate people all into the same system as well as workfront (for large organizations). Basically it's the way that you can make sure that projects strategically align with the vision of an organization that makes the biggest difference.
Help desk is fantastic, as is most of the development team if you can actually get a hold of them. Sales team is very responsive to requests for quotes for additional licenses (even small ones).
It can sometimes be confusing to know who to talk to if you have a need outside of the help desk. There is an account representative the deals mostly with financial transactions. There's also a customer success representative that's supposed to deal with another nebulous area of need that I have yet to understand.
The Consultants are useful for report building, but if you need really useful customizations/automations that are highly tailored to your organization, you're going to have to dig into the API and potentially contract developers.
It can sometimes be confusing to know who to talk to if you have a need outside of the help desk. There is an account representative the deals mostly with financial transactions. There's also a customer success representative that's supposed to deal with another nebulous area of need that I have yet to understand.
The Consultants are useful for report building, but if you need really useful customizations/automations that are highly tailored to your organization, you're going to have to dig into the API and potentially contract developers.
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