Item: Adobe Workfront
Rating: 5
Author: Joe Fox

Overall Satisfaction with Workfront

Product Usage

Centralize projects in one solution

WorkFront was an amazing leap forward for us. All of our backend systems prior to WorkFront were siloed across our multiple divisions internationally. WorkFront allowed us to see, for the first time, across a project, regardless of which entitites were working on a project.

Pros and Cons

Pros

Project Management and Planning
Financial Analysis
Integration with other tools (the API is excellent!)

Cons

LICENSING -- the model doesn't allow for a self-service/timesheet user license, so we're paying for full access when we don't need it. Very expensive and very painful. One of the main reasons we're leaving.
Resource Management - not very powerful or flexible.
Baselining projects and tracking changes is severely limited.

Return on Investment

WorkFront moved us forward leaps and bounds for managing projects and having full visibility into project finances across our operating divisions. HUGE.
Unfortunately, it also made us realize those silos were severely limiting, so we needed to move to a unified financial and PM/ERP suite.
Timesheet management was excellent; just wish they didn't require us to pay $500 per license per year (before discounts).
Collaboration tools are mediocre; not great, not awful.

Collaboration

The external collaboration has been limited due to security concerns over what they'd be able to see. We also were underwhelmed by the document management features, so used it in a limited way.

Reporting & Analytics

Excellent built-in reporting tool. Not unlimited strength, and we still had to do quite a bit of Excel spreadsheet work, but it helped us immensely. The custom formulas tool was brilliant and revolutionary for us from an integration perspective.

Likelihood to Recommend

WorkFront is a very powerful project management tool. It's not a resource management tool, yet. The finance system is good, but it doesn't tie into our current system (which is one of the reasons we're moving away from WorkFront and QuickBooks so we can have a unified solution).

Adobe Workfront Feature Ratings

Comments

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Sherry Arnold
(Vendor Representative) commented 8 years ago
Thanks for taking the time to write a thoughtful review, Joe. I'm going to make sure a number of folks see and respond to your feedback. Have a great week!
Shaswati Cates
commented 8 years ago
Hello Joe! Thanks very much for your review - we really appreciate the time you took to provide us with more information about opportunities where we can help our customers. You'll be happy to hear that we are making significant improvements to our resource management capabilities that will address a lot of the requirements that our customers and the market have identified as needs. Our collaboration, project tracking and mobile capabilities have been enhanced over the past year significantly and we have far surpassed a lot of our competitors and similar solutions on the market in those feature sets. We also have a robust network of trusted partners who have built integrations to financial systems for many of our customers and I'm sure that we can help scope and address your requirements as well. We'd love to chat about what your needs are and help address them.
Joe Fox
commented 8 years ago
We appreciate that you are making substantial improvements; I'm certain they will be useful. The rest of the software has been a great tool for us. Unfortunately, we're on our way to another platform this fall which will combine our financial systems and work management into a single unified platform, which will require us to leave the WorkFront family; that was one of the most challenging elements we faced when making this decision. We wish the WorkFront teams well!
- Joe Fox
  commented 8 years ago
  Also, I have to disagree on the mobile solution, respectfully. Most other solutions I've seen are quite far ahead of WorkFront's offerings at this point. That was another real drawback. Improvements are being made, but there are some glaring holes.
Sherry Arnold
(Vendor Representative) commented 8 years ago
Thanks, Joe. Of course, we're sad to lose you as a customer. We wish you the best of luck as you transition to your new solution. Be sure to let us know how we can help in the meantime. We hope our paths cross again in the future! Thanks again for taking the time to provide great feedback.

WorkFront moved us forward and made us realize we needed to take an even bigger step.