Workfront: a winning choice in the company evolving in the future as an horizontal organization

Program dashboards and performance are completely missing. Fine for projects and portfolio but nothing for Program. As we have organized, a program can be a registration process of a pharmaceutical that goes through different complex stages. Each stage is a project with owner with GO / NO GO for next stage. The program is therefore the overview of the overall product development.

Reports for the projects or programs or portfolio should be easily accessible. An option within each of the views should be directly accessible in order to speed-up the reporting review.

When we initially purchased Workfront a personal consultancy on site was included for a certain number of hours (as a function of licenses acquired). We used it, however, it was too early to use it properly. Now that we are ready for more sophisticated personalized and programmed fields or views, this option has been cancelled. This was also one of the reasons for choosing Workfront initially. This is disappointing.

As an alternative, a hotline with remote access and availability for a certain number of hours as a function of number of licenses should be offered.

A special license for giving limited access to customers that can see the task advance situation, the gantt chart, specific documents, but not the business case or other sensible and confidential informations like costs, budget etc. This would also incorporate in the team the customer that is more confident about his project advance.