Herding cats made possible with Workfront
September 01, 2017
Herding cats made possible with Workfront
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Workfront
- Centralize projects in one solution
- Manage digital work processes
- Review and approve digital work
Workfront replaced an aging project workflow solution we had used for years. I can it's definitely been an upgrade from what we used previously! Implementation of any new system presents growing pains, but that often just forces the business to look at processes and efficiencies - I like that.
We have multiple teams within our department, all with different workflows and processes. Workfront is tying those together for us, allowing us to work as individuals, teams, and cross-departmentally much better.
Personally, I've begun to use Workfront as a personal management tool by setting up projects just for myself. We also have programs set up for each product owner, allowing each to capture, prioritize, and execute on projects much more easily as work is reprioritized, fleshed out, or handed off.
We have multiple teams within our department, all with different workflows and processes. Workfront is tying those together for us, allowing us to work as individuals, teams, and cross-departmentally much better.
Personally, I've begun to use Workfront as a personal management tool by setting up projects just for myself. We also have programs set up for each product owner, allowing each to capture, prioritize, and execute on projects much more easily as work is reprioritized, fleshed out, or handed off.
Pros
- Templates are cool. From the implementation process, we identified many different types of projects and workflows, then created each of those as a template. When a user has a new project, they have strong, vetted templates to start from. Templates save time and frustration.
- Updates keep email boxes clean. When we communicate within Workfront, things can move much faster. I'm not bothered by seeing a few emails hit my inbox from Workfront updates...it merely reminds me to open the system, and dig in.
- Changing on the fly. Workfront projects are easy to edit, whether at the project level or task level. I like knowing that the tool can be as flexible as we need it to be.
Cons
- I've thought since day one that when tasks are 100% complete they should fold up and out of the way. I think from a UX perspective, and for efficiency, that would be a simple improvement that would users would greatly appreciate.
- Search. That seems like a cheap shot, but with so many digital files and different structures from one system to the next, when a tool has a robust search function it just makes everyone's work a bit faster and less frustrating. The current search in Workfront is pretty good, but looking across the tool, maybe from a Dashboard point, would be primo!
- While we have not yet incorporated any of the financial components, our teams can see an improvement in efficiency and transparency when it comes to workflows. The value of knowing how long and what resources a project will require is very beneficial.
- Cross-departmental collaboration is improving as we continually flesh-out new and different workflows. For each new type of project we run through Workfront, we take away several new learnings. It's hard to put a dollar amount on that, but the ROI is obvious.
IBM was the old system. When the time came for a new contract, better products - like Workfront - were considered. As an online business, the interface and the ability to sync up with Agile workflows was a big plus.
We have only recently begun to use Workfront to collaborate externally. There is great opportunity for this tool to serve us well there.
The implementation of Workfront was pretty clean. They worked to understand our business, our needs, and guide us to create what would help us make the switch. Now that we've been in Workfront for awhile, we have comfort in manipulating things to work harder. As business needs change or new needs arise, we know the Workfront team will be there to guide us as needed.
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