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Workfront from an IT perspective, function and support.
September 01, 2017

Workfront from an IT perspective, function and support.

Jim Sales | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Workfront

  • The primary strength of Workfront is the feature that most IT professionals dread and that is its ability to do all things related to process and projects. The usual jack of all trades approach is often one of master of none but in the case of Workfront, given some time for customization to make the tool your own with the help of the Workfront team, those requirements for an all-encompassing application achieve the goal well. Not just functional but more concretely in providing real assistance in getting through workflows and processes with minimal effort.
  • Multiple APIs allow need integration into the legacy systems and peripheral packages that all companies use for Microsoft products to smaller more niche applications. A very helpful attribute of the application.
  • As with many service industries, time reporting is a huge resource drain when the tool for doing so is slow, complex or limited in scope. Workfront allows for access to all project data from within time management as well as simplified approval processes and review capabilities for managers of time and resources.
  • While it seems like a minor feature, integrated search throughout the application makes life and time management much simpler with the ability to select data points from drop downs drilling down into every aspect of the app. Reporting, likewise, is extremely adaptable to the needs of various business functions with easy customization and granular capabilities requiring little in the way of training or skillset.
  • In terms of what Workfront could do differently or improve, the poser of the search features is in their ability to gather any type of data within the application. Results can occasionally be dense and could use the ability of applying a second level of filtering. Adding in constraints of variables such as date or job could be very helpful in reducing results and saving time.
  • Constantly adding to the available APIs is helpful but perhaps focus groups to figure out some of the emerging application and technologies for which APIs should be added would perhaps be useful. Of course, this could already be taking place without my knowledge...
  • Certain features such as projects specific data might benefit from the ability to take them offline in small quantities .
  • The TCO or ROI of Workfront is not a part of my condensed interactions with it unfortunately. I would have to dig for information on this which wouldnot then be my own experiences with it.
The limitations of Advantage revolve around project management. While its financial package is strong and agency focused it is unable to mange complex projects in any fashion. The selection process for Workfront was not in my hands but the impact of the selection is my bread and butter and I can see the synergies quite clearly.
Pros and cons shift inevitably based on what functions you perform. My own is that of support and as such my hammer and nail often revolves around issues and my ability to both deal with them in a time effective manner as well as automating what can be automated both on the front end in work flow as well as output in terms of process. The application functions well for the majority of level 1 and some level two issues surrounding almost all organizations but can be unwieldy when it comes to things like merging issues or creating global tickets. These are functions fairly unique to support applications but in that venue they are extremely important for both results and clarity.

Larger scale items which I do not see as part of this type of package would include integration with more technical tools such as network discovery or heartbeat ability while not necessarily a normal consideration in an Enterprise application of this nature, would make it extremely attractive to those who have to support its use over its lifespan.

On the upside and along these lines, Workfront can boast a large suite of APIs making the integration of packages outside of its borders such as legacy application from whom the org cannot disassociate easy and, with the help of Workfront personnel when needed, fairly straightforward. The management of resources and workflows is another of the strong suites of Workfront contributing to the smooth fulfillment of daily operations.

Adobe Workfront Feature Ratings

Project Management
7.3
Task Management
8
Resource Management
8
Gantt Charts
7
Scheduling
8
Workflow Automation
8
Team Collaboration
7
Support for Agile Methodology
7
Support for Waterfall Methodology
7
Document Management
7
Email integration
8
Mobile Access
7
Timesheet Tracking
8
Change request and Case Management
6
Budget and Expense Management
6
Professional Services Automation
6.8
Quotes/estimates
7
Invoicing
7
Project & financial reporting
7
Integration with accounting software
6