Item: Adobe Workfront
Rating: 7
Author: Anette Smith

Overall Satisfaction with Workfront

Product Usage

Deliver client-facing services

We use workfront daily in IT support as our ticketing system with integrated dashboards that allow our staff to easily see what needs to be done and prioritized. We also use it for all projects done in-house throughout all the departments in the company. It is easy to train new users on the system.

Pros and Cons

Pros

Project layout and the ability to manipulate the view
Easy user set up
Extensive help articles

Cons

Staff working with issues are having a hard time easily seeing tasks assigned to them. We use a ticketing system for support using issues, but projects have tasks.
Not close my help requests if I don't answer the Support within x-time.

Return on Investment

We did not have a system prior to starting workfront. It has helped us organize the work in support.
It gives management a clear view of project statuses

Alternatives Considered

MS SharePoint

Collaboration

We have several departments working on projects and this gives us the centralized area where everyone can check statuses

Likelihood to Recommend

It is great for projects, it gives all users a clear view of where we are in the process. Using it as a ticketing system with dashboards is tedious as you have to create a report, a project etc., just to visually see everything.

Adobe Workfront Feature Ratings

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Review of Workfront