Workhuman for rewards management
December 23, 2019

Workhuman for rewards management

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Workhuman (formerly Globoforce)

Workhuman is our rewards management tool. It is being used by the entire company to reward a peer, subordinate or anyone else. Besides giving someone a monetary reward, the tool also has the ability to capture compliments and words of praise. It is a formal platform where you can recognize anyone who has done a good job.
  • We can run reports to determine rewards usage by month, department, and other factors.
  • Instead of maintaining different accounts with many vendors, it is all centralized.
  • Workhuman is a good rewards management system, but it needs to be synced with other HR systems.
  • Since employee data is maintained in 2 systems, there is a lag in obtaining real time information.
  • I do not think there is any negative impact. We had a homegrown rewards management tool. It was useful in communicating with employees.
  • It was difficult to run reports in the past and we had to maintain accounts with different vendors. It was difficult as we could only work with a limited number of companies to obtain gift cards.
  • O.C. Tanner Culture Cloud
The Workhuman representative was very prompt is replying to emails and suggesting alternatives. We felt there would be less of a learning curve in mirroring our current reward management processes by switching to Workhuman. It was a task to train the workforce, but the videos provided by the company were helpful. We did not need to create new documents on our own.
The company has an in-house customer support team. They can be reached by email or phone. The response time is good and I do not have anything negative to say about them. The good thing is that the hours of operation are 24/7 so one can reach them anytime with questions about reward management.

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Besides rewards management, Workhuman is also useful in managing employee relations. Managers have a written log of thankyou notes, which can be presented as evidence in cases of grievances. The tool has a good list of vendors for employees to choose a variety of gift cards. It is easy to run reports. The interface is not very user friendly and employees need to refer to their training notes to navigate through the system.

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