Overall Satisfaction with XaitPorter
We use XaitPorter to write proposals/tenders. Some of us are also using it when writing [about] technical equipment information and procedures.
- This tool gives us the opportunity to work together. We always work in the last revision.
- We can write comments as we go along and all involved will see it straight away.
- We can structure it the way we want/our the way customer wants it and print the whole book in one go. We are sure that pictures/text/tables are where they are supposed to be (they have not moved around the document as it does when using Microsoft Word).
- The new version, XaitPorter5 has issues with tables. We cannot have less than 10% column width if the table has several columns. I would like XaitPorter to accept my choice of columns width. We did not have this issue in XaitPorter4.
- I would also like to use the arrows going up and down when clicking on the table of content to the left. Now I have to use the mouse to move from one section to the next.
- When using spellcheck I have to go back to another section and in again to see that the yellow highlights have disappeared. I cannot click on the spellcheck icon again to have the yellow highlights disappear.
- I would like to have two different subtitles styles (ie Heading 1 and Heading 2) :-)
- Replace function could improve. I would like to find words and replace 1 at the time since sometimes I don't want to change but keep as is. If I click on find and no more then it replaces the word with nothing.
- Has improved me from spending hours in the office (less overtime).
- More constructive work. Writers now focus on the write-up and we [focus] on the look and how it reads.
- We have received positive feedback from customers that our submissions look professional and easy to navigate through.
We only use XaitPorter for tenders/proposals. We use Microsoft Word but that is for minor documents - approximately 4 page documents.
Using XaitPorter
Sales, Management and Operations (Oil industry)
4 - We do not have any with special skills except for us who is "administrators". We had a bit more to learn since we will guide/support the other users
- Tender writing
- Procedures
- PSL Specifications
- Procedures
- Contracts
- End of Well Reports
Evaluating XaitPorter and Competitors
Yes - We did use Microsoft Word for tender writing/Procedures/Manuals etc.
- Product Features
- Product Usability
- Product Reputation
- Analyst Reports
- Third-party Reviews
We heard rumours of a new tool for writing large books and for us preparing tender responses it sounded great.
Start using it sooner
XaitPorter Implementation
- Vendor implemented
Yes - We had several phases. 1 for Administrators and 1 for "normal users". we had to split into two sessions (how to create a project and how to work with XaitPorter.
Change management was a major issue with the implementation - We had issues getting it approved by Management due to cost and also since this was a new system; how was it to be implemented, who will use it, will it be a good tool etc etc
- Getting people to change their way of working from Word XaitPorter
- Getting the system up and running (slow network connection)
XaitPorter Training
Configuring XaitPorter
No not really.
Some - we have done small customizations to the interface - We have made templates that are company specific and the same goes for styles etc etc.
Some - we have added small pieces of custom code - same answer as previous
Table Colours, different styles we wanted in our response (ie. key text, "extracts" )
XaitPorter Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Quick Initial Response | None |
Yes - I need to get the system fixed at no cost :-). Well if cost is too much then we need to get it approved, but normally we know the cost since we have been told in advanced
Yes - we have had several "bugs" episode but they have been dealt with accordingly
Yes, we had an issue with a person I gave access to. He was new so I had to create an account. After I had done and given the user all information needed he couldn't log on. He got either wrong password or username. I tried several times but without success. I had to call for help from Xait Support and what he discovered was that despite me giving him access he couldn't find him. Support had to create a new user profile for him to try again. We still had problems. Support had to go back and check, well he solved the problem and the User is now happy.
it was really strange since I could see his profile but Support couldn't. I am not sure why but since the problem was solved I was happy and so was the User. :-)
Using XaitPorter
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- you are always working in the last revision
- All involved in the project, are seeing the last revision
- Adding pictures, tables and attachments.
- The whole process of using XaitPorter in a tender process gives us the possibility to deliver a well done and professional document
- The only issue I have is the FIND/REPLACE function.
Yes, but I don't use it
XaitPorter Reliability
Integrating XaitPorter
- No other systems
- File import/export
From Word to XaitPorter.
If any systems can be used, please use it since it makes your work / day a lot easier :-)
Relationship with Xait
Price of Licenses
no other than be yourself and treat them as you want them to treat you, meaning trust.
Upgrading XaitPorter
Yes - It took time since we have to transfer some data from Porter4 to Porter5. Actually Xait did that for use but we had to send them the information of what we wanted to transfer.
- Faster and better
- new upgrade of Tables, writing in columns, attachments. Less clicks
- More feasibilities.