Xero impressed me pretty quickly. It's hands-down better than my 5 year old desktop product.
Updated January 15, 2018

Xero impressed me pretty quickly. It's hands-down better than my 5 year old desktop product.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Xero

We are using Xero across the business. We use it for general accounting as well as invoicing.
  • Xero is very strong on accessibility. It works well from the desktop as well as a mobile device.
  • The invoicing functionality is good with a lot of automation. Recurring monthly invoices are automatically drafted each month which saves a lot of time.
  • The ability to allow controlled access of other people in my organization and my accountant is helpful.
  • Xero changes and updates the product very frequently (almost every day it seems sometimes). The pace is quick enough that it is sometimes hard to keep up. This is good and bad.
  • There is no built-in project accounting system. There are integrations available, but Xero is pretty much financial accounting and lightweight inventory at this point.
  • Since the onboarding process was straightforward, I was able to quickly have one of my employees take over the work that I was doing. This allows me to focus on other important things while easily keeping track.
  • Cloud-based makes start-up process quick. No need to install anything to get started.
  • The setup process and instruction (in general) are very detailed--almost too detailed at times.
There was no competition once I had used both products. QuickBooks Online is very clunky in comparison with no real feature benefits. The costs were comparable. Xero is much more pleasant to use day-to-day.
I think Xero may be limited for a larger manufacturing company with a lot of inventory and in-house product tracking. Otherwise, I think it would be good for about anyone.

Xero Feature Ratings

Accounts payable
9
Accounts receivable
9
Cash management
9
Bank reconciliation
10
Expense management
9
Fixed asset management
8
Multi-currency support
10
Multi-division support
9
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Inventory tracking
8
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Pricing
8
Order entry
8
Credit card processing
Not Rated
Cost of goods sold
9
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Dashboards
9
Standard reports
9
Custom reports
8
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Role-based user permissions
9
Single sign-on capability
Not Rated

Using Xero

2 - Management and assistant.

Xero Implementation

Using Xero

The system is well integrated and has a generally common UI throughout. In addition, it's usually possible to get things done in more than one way. This can also be a little confusing at first, but makes the system more usable overall. The ability to have multiple team members accessing the system without extra costs enhances usability for my small businesses.
ProsCons
Like to use
Relatively simple
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Bank statement reconciliation.
  • Searching across the entire system.
  • Handling of multiple companies under a single login account.
  • Complex product inventory.
  • Expense claims.
  • Adding of fixed assets.
Yes - The mobile interface is pretty good for reference purposes and for the most common basic tasks like reviewing accounts payable and accounts receivable. The login process initially requires a full username and password, but then has the option to work off of four digit PIN for verification. This is pretty handy.

Xero Reliability

I've been using it for over a year and I've never had a situation where it was unavailable. It has always worked, every time.