Overall Satisfaction with Xero
Xero is our primary accounting software. We switched to it from QuickBooks because we needed a cloud-based solution that reliably allowed multiple users in multiple locations to log in and see a shared set of data without syncing conflicts or the need for complicated VPN/remote desktop solutions that were required for QuickBooks.
- Estimates, invoices, statements, and electronic payments. Their invoicing system is extremely robust and integrates with a variety of payment gateways. Recurring invoices, statements, and reminders to clients help me see all my AR at a glance, and make collecting super simple
- Cloud-based. As a web app, there is no desktop software to update, sync, remote desktop into, etc. It's all updated, across locations and user accounts, real time.
- Reporting: configurable reports help me slice our accounting data in very accessible and actionable ways.
- Accounting: matching expenses, vendors, income, etc. Xero has all the features we need, and none we don't, making it a highly usable and intuitive system. No complex learning curve to implement the software.
- Interface design: It's fine but is getting dated. It could use some refreshing that would help declutter and clarify the interface
- Mobile app: many of the features are not available in their app, and the site is not mobile friendly, meaning you have to be at a desktop to utilize the full power of the suite.
- More payment integrations, would be helpful for us (Specifically Stripe ACH transactions)
- Payroll availability in more states. This has been slow to roll out.
- Xero has kept our accounting processes simple and streamlined
- Xero is an inexpensive solution, relative to others out there
- Xero has brought visibility to our AP and AR, helping us stay on top of things quickly
- Xero's statements system and payment processing have helped us catch up with past-due accounts very quickly.
Xero hits our "maximum point" on the curves of simplicity, usability, and feature set. In my opinion it is by far the best in class, and the only reason it hasn't taken over Quickbooks entirely is that industry-standard products, no matter how inferior, are difficult to dislodge. Quickbooks needs to go away. Xero is amazing.