Item: Xero
Rating: 8
Author: Verified User

Overall Satisfaction with Xero

Use Cases and Deployment Scope

I work for an accounting and auditing firm, we use Xero for our Accounting department for which we are an outsourced accountant, we have between 10 and 15 permanent clients for which we use Xero. Xero makes integration between us as an accounting firm and the clients we serve easy and smooth as the client can log in at any time to see their accounts which should be correct and up to date as they have a team of bookkeepers attending to their accounts.

Pros and Cons

Pros

App Integration
Updating the Software to stay User Friendly
Keeping Xero Advisors up to date with updates

Cons

I find it hard to pull a supplier Detailed ledger reflecting payments and receipts for a specific account
When doing journals that each have different dates you need to do each journal separately, when you have a large batch of journals that need to be posted this is a frustrating feature
When doing journals the Excel document for batch import is hard to understand where your debit and credit amounts need to go on the excel sheet as the description differs
The Bank Feeds and Bank recon is great, however there are still clients where you don't have this availability and need to do everything manually, it would be great if Xero has a separate cashbook feature where you could capture the entire bank and allocate at the same time instead of having to import a CSV and then doing the recon

Usability

Xero is very user friendly, however, there are some features that can be more time consuming or features that I find are not exactly what I am looking for ie. not being able to pull a report in a certain way, or not being able to do a bank recon in a certain way.

Cloud Costs

I am not aware if our company uses Xero Cloud.

Ease of Integration

I am unsure

Key Insights

Do you think Xero delivers good value for the price?

Yes

Are you happy with Xero's feature set?

Yes

Did Xero live up to sales and marketing promises?

Yes

Did implementation of Xero go as expected?

Yes

Would you buy Xero again?

Yes

Other Software Used

Pastel

Likelihood to Recommend

I recently had to Capture a Curators account on Pastel. this account is only done once a year, it's extremely tedious and time consuming.

We used Pastel for the capturing as the account is not automated at all in terms of bank statements and we would have had to capture them in Excel anyway before we could import them into Xero. Using Pastel made this an easier process since you capture the Cashbook directly and it gets posted to the correct account. With Xero I would have needed to capture the entire account into Excel, upload the CSV file and then Reconcile this account AGAIN, making it double work.

However, where Xero would have served us better, when needing to make adjustments to the account, in Pastel each entry needs to be journaled. This leaves the GL looking terrible. With Xero you can edit each transaction without leaving the GL looking like a train wreck and still have an audit trail. it would be beneficial for Xero to allow companies to be able to export and print their audit trail.

Xero Feature Ratings

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