Useful for legal compliance (policies & documentation)
November 13, 2023

Useful for legal compliance (policies & documentation)

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightmine

It is most useful for basic policy and document templates, which we sometimes use as a starting point for our own to ensure we are legally compliant.

Pros

  • Policy guidance
  • Template documents

Cons

  • It is hard to find what we are looking for - you need to improve the search functionality as it doesn't bring up specific results, but a ream of different pages that are not even remotely related to the topic you are searching for
  • Very little - I don't use it much for the reasons I have already stated
It does help for those of us that use it. There are multiple accounts in the organisation, which I am not responsible for overseeing, so I can only speak for the items I have used.
It has helped us to review our policies and documentation.

Do you think Brightmine delivers good value for the price?

Not sure

Are you happy with Brightmine's feature set?

Yes

Did Brightmine live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Brightmine go as expected?

I wasn't involved with the implementation phase

Would you buy Brightmine again?

Yes

We have utilised the manager guides in certain ER situations for new managers who are new to a process.

Comments

  • Suellen Wang | TrustRadius Reviewer
    Thank you for your valuable feedback! We’re very sorry for your recent experience and thank you for bringing this to our attention. I will pass along your feedback to the relevant team to ensure we keep improving our product(s) and services to bring you a better user experience in the future. In the meantime, please feel free to contact us at helpdesk@xperthr.co.uk should you need any other support and assistance.

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