Item: Yeastar P-Series PBX System
Rating: 10
Author: Luis Uribe Aranda

Overall Satisfaction with Yeastar P-Series PBX System

Use Cases and Deployment Scope

We installed Yeastar P-Series in our company 3 years ago and it has been a great solution for our hybrid work allowing us to keep the communication with our clients and coworkers in any place , and beside taking advantage of the MS Teams integration we did to use only one application in the PC.

Pros and Cons

Pros

Voice quality for remote users using Linkus app in smartphones or PC
Contact center features and reports to analyze the performance
Integration with different platforms such as CRM and Microsoft apps

Cons

I hope Yeastar release soon features for outbound call center such as automatic dialer to make campaigns
For the integrations with MS Teams it would be desirable not require the Linkus app running in the background

Return on Investment

Yeastar PBX has allows us to improve our reachability from our customers to our office numbers , thanks to all the possibilities of connection now we have a rate of 99% in terms of contractability.
With the call recording feature now, we can analyze and improve the attention of our sales teams with our customers

Usability

In terms of management if you have some experience configuring other Asterisk based system it is very easy to manage, and from the user point of view is very intuitive the interface

Alternatives Considered

Grandstream UCM series IP PBXs, Cisco UC-One and 3CX

Yeastar is a saving cost platform considering all the features that delivers. And besides it is very secure in terms of network , firewall and antifraud features. Moreover, the deploy options are very flexible, allowing to install over dedicated appliance, virtual machines or cloud environment.

Key Insights

Do you think Yeastar P-Series PBX System delivers good value for the price?

Yes

Are you happy with Yeastar P-Series PBX System's feature set?

Yes

Did Yeastar P-Series PBX System live up to sales and marketing promises?

Yes

Did implementation of Yeastar P-Series PBX System go as expected?

Yes

Would you buy Yeastar P-Series PBX System again?

Yes

Other Software Used

Microsoft Teams Rooms, Zoom Rooms, Microsoft Excel, Microsoft Teams

Likelihood to Recommend

Yeastar P-Series is well suited in scenarios where integrations with other applications are necessary, also for companies that need a secure solution for remote workers not exposing the PBX to Internet . The only scenario where I dont see Yeastar PBX deployed is in enterprises that have IP phones which not support standar SIP protocol , for example old Cisco phones with Skynny protocol .

Comments

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Excellent and saving cost UC Platform

Software Version

Modules Used