Yeastar P-Series PBX System ambassador
February 17, 2025

Yeastar P-Series PBX System ambassador

Miguel Rabi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Software Version

Yeastar P-Series PBX

Modules Used

  • Yeastar Linkus Unified Communications App
  • Software Edition

Overall Satisfaction with Yeastar P-Series PBX System

We use Yeastar P-Series PBX System as our PBX, contact center, call recording and reporting. It is also integrated with Zoho CRM to maximize the contact center experience.
Linkus softphone is great, from PC, Mac and mobile. Providing mobility and maximizing security, because Yeastar P-Series PBX System provides an SBC in the cloud service to make a tunnel to the PBX, no need to expose the PBX to the internet.

Pros

  • Mobility
  • Contact Center
  • live wallboards
  • reporting
  • integrations, Zoho CRM, zoho HelpDesk, whatsapp etc..

Cons

  • AI transcriptions and summarize calls and meetings
  • VPN and/or SDwan services to access the PBX
  • More flexibility on the license. It is based only on the number of seats: 100, 200, 300, and more. It is not established by simultaneous calls. You should be able to purchase extra licenses by smaller packages.
  • Cloud-based deployment, no hardware required.
  • Yearly renew licenses, with great support included.
  • Instant reports and wallboards of contact center activity are great for immediate responses and assure better quality of service to our customers.
It is very easy and intuitive, from the end user perspective, using multiple devices, call flipping among your devices, transfers, parking, on hold, etc etc features, but even more for the administrators and supervisors side, with all web based configuration and great reports. That provide a great usability and low requirements from distributor support or factory support.
Similar to PBXs like 3CX or Granstream, Yeastar P-Series PBX System is a fraction of the cost, features richer and, believe it or not, is much more "eye candy" compared with others.
Zoho Voice is a great idea, but it makes no sense if they do not yet allow BYOC; that means you will need to buy not only licenses but also the voice service at high costs.

Do you think Yeastar P-Series PBX System delivers good value for the price?

Yes

Are you happy with Yeastar P-Series PBX System's feature set?

Yes

Did Yeastar P-Series PBX System live up to sales and marketing promises?

Yes

Did implementation of Yeastar P-Series PBX System go as expected?

Yes

Would you buy Yeastar P-Series PBX System again?

Yes

Easy to deploy, secure, easy to manage. It is in constant evolution, all the features are included, Integrations, contact center, reports. If you compare it with similar solutions in the market like 3CX, it is cheaper, and richer in features.
The FQDN security is fundamental for a PBX system, no need for public IP, never is exposed, even that they provide a great anti hacking features.

Yeastar P-Series PBX System Support

The factory support is great, but also form local distributors. Those distributors are certified and with great local support, no need for reaching the factory for simple things.
There is also a feature request forms, which are frequently answered about its feasibility or roadmap schedule.
The only thing I have to say is, be aware to the Chinese holidays, there are many and some times for several days, those days you may have a delay in the answering, and it can be a problem if a license renewal occurs on those days... Also, as the SBC is on the Yeastar P-Series PBX System cloud, it is a service it can show some glimpses or short failures and you must wait for Chinese office hours and depending where you are in the world it can be tricky.
ProsCons
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Support cares about my success
Quick Initial Response
None
No, I have never been offered premium support that differs from the support I usually get. Is it 24/7/365????

My experience with support has sometimes been challenging because of time zones or extensive Chinese holidays.

It will be interesting if it works 24/7 they must realize they now provide a voice service and not only a license.

Yes - Sometimes yes, others not so. In some cases, it became feature requests, and others went unsolved for long periods, depending on Chinese holidays or the availability of the support teams.
No phone support
Only tickets, sometimes it can be frustrating, especially on the SBC related issues, which affects Linkus clients and IP phone remote registrations.
On 60% of the tickets it can be considered exceptional support. Fast, accurate and reliable responses to the tickets, but as I mentioned, they must realize that they no longer are a hardware provider; they provide a cloud service and must provide 24/7/365 support. Important communications occur in all time zones worldwide, not only during Chinese office hours.

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