Yotpo

Yotpo

About TrustRadius Scoring
Score 7.4 out of 100
Yotpo

Overview

Recent Reviews

Founder/CEO

8 out of 10
December 01, 2021
Multifunctional review platform, the automatic review request for completed orders, being about to access analytics, being able to add …
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When Will It Work?

3 out of 10
September 21, 2021
We are using Yotpo to collect reviews from customers who purchase our products. Currently, we have it set up on one website, with the plan …
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Great! Very happy.

9 out of 10
July 22, 2020
Used for the E-Commerce department to collect and aggregate user reviews and photos. We then share this information across the company to …
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Lovin' It

9 out of 10
October 18, 2019
Yotpo is mainly used by our Consumer Care Team, but will be integrated into a B2B site later this year.
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Snowboard Company Domination!

8 out of 10
October 15, 2019
We are using it to address customer reviews on our website. We then choose to publish or not publish reviews based on how relevant they …
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Love Yotpo

8 out of 10
October 15, 2019
This is a useful tool to drive quality insights from our customers, more than review the product experience they review all the customer …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Yotpo, and make your voice heard!

Pricing

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Premium

$799

Cloud
per month

Free

Free

Cloud
Includes 50 Monthly Orders

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.yotpo.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Yotpo?

Yotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. Yotpo integrates with everyday tools including Google, Instagram, top eCommerce platforms, and other tools in the tech stack.

Yotpo Features

  • Supported: Reviews & Ratings
  • Supported: Loyalty & Referrals
  • Supported: Visual Marketing
  • Supported: Consumer Insights

Yotpo Screenshots

Mail After PurchaseYotpo DashboardShowcase your best reviews & ratings on siteUse analytics to measure & improve performanceTurn every purchase into a reviewModerate & comment with easeGenerate different types of content and showcase on siteDrive more shoppers to your siteOptimized redemption experiencesComprehensive performance metricsBuild customer loyalty and maximize LTVAcquire customers more efficiently

Yotpo Videos

On September 12th, Yotpo had it's first-ever conference, Destination:D2C. Here's the how we kicked off the day.
Nailing the Product-Feedback Loop with Cupshe
Customer-Centric Brand Building with Pura Vida
Scaling a Community-Driven Brand with Chubbies

Yotpo Integrations

Yotpo Competitors

Yotpo Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll Countries
Supported LanguagesAll Languages

Comparisons

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Frequently Asked Questions

What is Yotpo's best feature?

Reviewers rate Support Rating highest, with a score of 9.2.

Who uses Yotpo?

The most common users of Yotpo are from Small Businesses (1-50 employees) and the Retail industry.

Reviews and Ratings

 (57)

Ratings

Reviews

(1-19 of 19)
Companies can't remove reviews or game the system. Here's why
December 01, 2021

Founder/CEO

Vuyile Mthethwa | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. Integrate with the tools you use every day, including Google, Instagram, top eCommerce platforms, and the rest of your tech stack. Yotpo is a Forbes Cloud 100 company with offices in New York, London, Boston, and Tel Aviv.
September 21, 2021

When Will It Work?

Score 3 out of 10
Vetted Review
Verified User
Review Source
I've followed Yotpo for some time. What always held me back was the cost and year-long commitment. Ultimately, we selected Yotpo because of the syndication, which would allow us to use reviews on two different sites.
Score 8 out of 10
Vetted Review
Verified User
Review Source
I have only used one other service prior to Yotpo (I don't remember what it was) and Yotpo outperforms them. Yotpo is really intuitive and easy to navigate/install from a Shopify user perspective. When Pixel union releases their customer review service I may try it out since they are my theme provider and it may integrate more seamlessly.
June 10, 2021

Definitely Worth It

Kylee Hoynacki | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We haven't worked with other loyalty or review platforms, however, we've worked with other SMS providers in the past. I feel that Yotpo's SMS Bump is much more robust and has better integrations than the other platforms. It's also much easier to manage than the other platforms.
July 22, 2020

Great! Very happy.

Score 9 out of 10
Vetted Review
Verified User
Review Source
I have used in the past: Olapic, BazaarVoice, and Pixlee. The simple fact that the team at Yotpo has found a single view tool for ratings, reviews, and user photos has made a huge difference for my (very small) team. This allows for a one-stop-shop approach that we can view and edit in one interface. We are able to combine UGC and review photos into one easy stream and display these easier on the site. Tools in the past have not been able to do this unless there was complex code involved.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We like Yotpo because they offer all of the same features and suite of tools, and they do it at a fraction of the price. We see no benefits in paying a whole lot more money for no added benefit. Yotpo handles our customer reviews perfectly for our needs and gives us everything that we need to manage, respond, and gather reviews for our products and website.
October 18, 2019

Lovin' It

Sarah Moore | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The internal review features I've used sometimes don't allow a public direct response. We experienced glitches with Shopify's on a regular basis. Americommerce's internal review/correspondence management offered no reports, no "star rating" ability, and "went down" frequently.
Vivian Vassar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Yotpo offers more features such as sharing to social media. It's a one stop place to work on reviews and just reviews - it's not as distracting as working on a site that's about a lot of things. I am focused on the reviews when I log in to Yotpo and I feel I get more done. I still need to explore the site more - I know there are more ways that Yotpo can help my business.
August 06, 2019

Reviewing the reviewer

Score 7 out of 10
Vetted Review
Verified User
Review Source
We found these platforms to be fairly comparable. We ultimately chose Yotpo due to the flexibility around review moderation, and because of the possibility of adding on (and getting a price break for) Swell, for customer loyalty. We didn't decide to move forward with Swell at this time, but like that the two services will be connected if and when we do make that decision. Yotpo acquired Swell a short while ago.
Roy Fung | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Yotpo beats [the alternatives] in almost every mark. It is easy to install if you have Magento 1.9x. cost is still acceptable. For an industry like us (drone and fpv), our consumers are very vocal, this is a great fit as we provided another way for consumers to communicate with us.
Zach Shelley | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Yotpo is a good tool at a great price. Their service has been helpful rather than delightful and it serves our purpose for the time being. Review syndication, additional automation and better-developed reporting and statistical output would be large growth areas for them. Many of their competitors provide similar solutions, but with a significantly higher price tag.
John Wilkinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We experimented briefly with the Shopify Reviews app, but saw almost no response as the emails had to be sent manually or otherwise automated. Yotpo made it super easy and our response rate is very good now. You can do the math for your business, but if it helps drive X additional sales and costs you Y for the software...