Item: Zapier
Rating: 9
Author: Bryan McAnulty

Overall Satisfaction with Zapier

Use Cases and Deployment Scope

Zapier connects the many tools we use in our business quickly and easily ensuring that our data is easily accessible. Many tools offer native integrations with each other, but there are so many pieces of software that when there isn't a native integration, Zapier comes to the rescue to ensure we can share data back and forth.

Pros and Cons

Pros

Massive amount of supported apps
Reliable at getting data where it needs to be
Easy for non-developer team mates to setup integrations with on their own

Cons

Pricing is high depending on use case
Related to the above, if an app does not have the best trigger or action setup, it might take 2-3 zaps to accomplish what should really be a single zap, and this would could be prohibitively expensive, costing even more per month than the software tools themselves you are connecting

Return on Investment

Zapier allows us to get two apps connected quickly without pulling in a developer
We've thought of certain connections that we'd have liked to make, but due to the amount of data and zaps that would be required, we'd be looking at a $299/month bill just for that connection, which didn't make sense. This was partially due to the integration design of the apps themselves, but I feel that Zapier has room to lower prices a bit.

Key Insights

Do you think Zapier delivers good value for the price?

Not sure

Are you happy with Zapier's feature set?

Yes

Did Zapier live up to sales and marketing promises?

Yes

Did implementation of Zapier go as expected?

Yes

Would you buy Zapier again?

Yes

Likelihood to Recommend

Zapier is great at what it does. Competitors have cropped up over the years, but Zapier's integrations are generally the most well done since they are done by each app's development team directly, rather than a third-party that might not keep up with the app platform's latest features.

If a service already offers a native integration with the other service you need to connect, there is no point in using Zapier, but with tens of thousands of popular software tools out there, it isn't possible for every SaaS to integrate with every other, thus the need for Zapier.

Zapier Feature Ratings

Comments

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