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Review: "No business can succeed without good customer service, Zendesk is your partner to make it happen"
https://www.trustradius.com/help-deskZendeskUnspecified8.3414101
Michael Sunarlim profile photo
November 26, 2013

Review: "No business can succeed without good customer service, Zendesk is your partner to make it happen"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version
Plus

Overall Satisfaction

  • It makes handling customer feedback fun(ner).
  • Tools to increase your productivity.
  • Excellent dashboard to measure your customer service's performance.
  • Pricing can be steep if you have a large group of users, but still worth it.
  • Satisfied customers will bring new ones for your business.
  • Less time used to respond to customers' inquiries.
  • Better internal communication and knowledge transfer.
It works great and beyond initial expectations.