Overall Satisfaction
- Great UX: pretty, approachable, easy, mobile-friendly.
- Essential functionality: forums, knowledge articles, support requests.
- Social is built-in: profiles with names and photos, easy subscriptions, social media links, voting.
- Easy to add videos, for self-serve training.
- Hard to incorporate externally-produced documentation, for browsing and search.
- Zero barrier to entry: Nothing to support/install, and can do a proof-of-concept implementation for nearly no cost.
- Participation rates are strong and increasing.
- Speed of organizational response is within hours and even minutes.