Very easy to use
October 07, 2013

Very easy to use

Ryan Wong | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Plus

Overall Satisfaction

Pros

  • Very easy to use.

Cons

  • I didn't have any issues with it.
  • Saves time.
Easy to use out of the box.

Product Usage

5 - Support, Portal Management.
  • Automation of support tickets/requests.
  • Tracking support.
  • Reporting on Support.

Evaluation and Selection

Implementation

Training

Configuration

We wanted the portal to have our company flook-and-feel.

Support

Only had to use it once, and it was because we were playing around with the javascript.
No - Do not need it.

Usability

Works out of the box, easy automation of jobs.

Reliability

Vendor Relationship

Very easy, adding more licenses is easy to do.

Comments

More Reviews of Zendesk Suite

  1. Home
  2. Help Desk Software
  3. Zendesk Suite Reviews
  4. User Review of Zendesk Suite