TrustRadius
Very easy to use
https://www.trustradius.com/help-deskZendeskUnspecified8.3535101
Ryan Wong profile photo
October 07, 2013

Very easy to use

Score 9 out of 101
Vetted Review
Verified User
Review Source

Software Version

Plus

Overall Satisfaction

  • Very easy to use.
  • I didn't have any issues with it.
Easy to use out of the box.

Product Usage

5 - Support, Portal Management.
  • Automation of support tickets/requests.
  • Tracking support.
  • Reporting on Support.

Evaluation and Selection

Training

Configuration

We wanted the portal to have our company flook-and-feel.

Support

Only had to use it once, and it was because we were playing around with the javascript.
No - Do not need it.

Usability

Works out of the box, easy automation of jobs.

Vendor Relationship

Very easy, adding more licenses is easy to do.