Helping to create happy customers!
December 18, 2017
Helping to create happy customers!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zendesk
Zendesk is currently being used by multiple departments across the business, customer support being the heaviest user. We use Zendesk as our primary ticketing system for customers as well as internal requests.
- Automated rules and routing to ensure the right people get the right information at the right time.
- Analytics offering allows us to track data over time and gives us extremely customizable data points to tie in with different areas of the business.
- Zendesk has multiple integrations that allow us to plug into different areas of our tech stack.
- Zendesk support hasn't always been the timeliest in follow up, or finding a resolution.
- The Community offering is extremely limited and lacks the level of customization that is present in other areas of the platform.
- The analytics might be too flexible. Can be tricky to pin point what it is exactly that you're trying to report on.
- Zendesk has allowed us to globally triage a large customer base at scale.